Senior Student Services Advisor

2 days ago


Newquay, United Kingdom King's Service Centre Full time
About the Role

We are looking for a motivated and experienced Customer Service Manager to join our Newquay-based Service Desk team at King's Service Centre. As a member of our team, you will be responsible for managing inbound enquiries and service requests, static and dynamic digital content, and outbound communications. You will also be expected to work closely with other teams to achieve organisational goals.

Key Responsibilities
  • Develop and implement effective customer service strategies to improve student satisfaction.
  • Manage and resolve complex student enquiries, utilising knowledge banks and CRM systems.
  • Collaborate with cross-functional teams to identify process improvements and implement changes.
  • Maintain accurate records and reports on customer interactions and outcomes.
Requirements
  • Bachelor's degree in a relevant field, such as Business Administration or Customer Service.
  • At least 2 years of experience in a customer-facing role, preferably in a higher education setting.
  • Proven track record of delivering excellent customer service, with a focus on problem-solving and conflict resolution.
  • Strong analytical and communication skills, with the ability to work independently and as part of a team.
What We Offer
  • A competitive salary of £38,000 - £45,000 per annum, depending on experience.
  • 10% Performance-related bonus.
  • 30 Days holiday and maximum of 8 public holidays (pro-rata).
  • Sick pay.
  • 4 Discretionary Christmas Closure Days.
  • Contributory pension scheme.
  • Life Assurance cover.
  • Service time - 3 Volunteer days per year.
  • Free onsite parking & Bike racks.
  • Annual leave purchase scheme - up to a maximum of 10 days (subject to national minimum wage requirements).
  • Student Discount (access to Totum, Unidays & Student Beans).
  • CycleScheme.
  • TechScheme.
  • Opportunities for formal training and professional certification.
  • Free access to LinkedIn Learning.
  • Free access to Future Learn short courses.
  • Potential for internal promotion and advancement.


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