Customer Service Manager

5 days ago


Newquay, United Kingdom The Original Factory Shop Full time

The Original Factory Shop is a leading retailer with a long history of providing quality products at affordable prices. Our company has grown significantly since its inception in 1969 and we continue to expand our presence across the country.

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We are seeking an Assistant Manager to join our team in Newquay, who will play a vital role in creating a welcoming customer environment and driving sales growth. This position offers an excellent opportunity for career development and personal growth within a dynamic retail organization.

About the Role:

  • Support the Store Manager in motivating the team to achieve sales targets
  • Develop a friendly and customer-focused store culture that drives engagement and loyalty
  • Work collaboratively with colleagues to deliver exceptional customer service
  • Manage and engage the store team to drive results

Requirements:

  • Previous management experience in retail, preferably in a fast-paced sales environment
  • Proven track record of delivering sales growth and improving customer satisfaction
  • Excellent communication and interpersonal skills
  • Able to work effectively in a team environment

What We Offer:

  • A competitive salary of £25,000 - £35,000 per annum, depending on experience
  • Colleague discount scheme
  • Ongoing training and development opportunities
  • Alternate weekends off
  • 31 days holiday (including bank holidays)
  • Birthday day off
  • Free life insurance
  • Recognition scheme
  • Long service awards
  • Contributory pension scheme
  • Employee assistant program

We Are Looking For:

  • Results-driven individuals with a passion for delivering exceptional customer service
  • Candidates with management experience in retail, particularly in sales and team leadership roles
  • Team players who can collaborate effectively with colleagues to drive results

Why Work With Us?

  • We offer a dynamic and supportive work environment
  • Opportunities for career growth and development
  • A competitive salary and benefits package
  • Flexible working arrangements


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