IT Governance and Service Management Lead

3 days ago


London, Greater London, United Kingdom easyJet Airline Company PLC Full time
Job Requirements
We are looking for an experienced IT Governance and Service Management Lead to join our ITSO organisation as part of our Digital Transformation journey. This role will focus on leading the development and implementation of IT governance policies, focusing on process improvements within a large or complex organisation. The successful candidate will have a strong background in IT governance, IT service management (ITSM), and Information Technology Infrastructure Library (ITIL).

About the Role
The IT Governance and Service Management Lead will be responsible for developing and implementing Risk & Compliance Management strategies, including asset and patch compliance, and disaster recovery planning. They will also work closely with the Value and Performance team to enhance the value delivered by platform processes and ensure quality management, including quality assurance, risk management, and process improvement methodologies. In addition, they will need to possess strong data analysis skills and stakeholder needs' analysis and communication skills.

Key Responsibilities
- Develop and implement IT governance policies, focusing on process improvements within a large or complex organisation.
- Lead the development and implementation of Risk & Compliance Management strategies, including asset and patch compliance, and disaster recovery planning.
- Collaborate with the Value and Performance team to enhance the value delivered by platform processes.
- Ensure quality management, including quality assurance, risk management, and process improvement methodologies.

Requirements
- Bachelor's degree in Computer Science, IT, or related field.
- Minimum 5 years of experience in IT governance, IT service management (ITSM), and Information Technology Infrastructure Library (ITIL).
- Proven experience in maximising effectiveness of offshore resource models and managing third-party suppliers.
- Strong data analysis skills and stakeholder needs' analysis and communication skills.

What We Offer
- Competitive base salary (£65,000 - £80,000 per annum) depending on experience.
- Up to 20% bonus scheme.
- Benefits package, including BAYE, SAYE & Performance share schemes, flexible benefits, and excellent staff travel benefits.

About Us
easyJet aims to make low-cost travel easy, connecting people to what they value using Europe's best airline network. We see people first and foremost for their performance and potential, committed to building a diverse and inclusive organisation that supports all.
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