Professional Services Advisor

5 hours ago


London, Greater London, United Kingdom London Governance and Compliance Academy Full time

Join the London Governance and Compliance Academy as a Business Development Manager and contribute to shaping the future of our students. This is an exciting opportunity to develop your skills, work with a dynamic team, and make a lasting impact.

About the Opportunity

In this critical role, you will be responsible for providing expert support to students, helping them navigate our services and overcome challenges. You will collaborate with colleagues to create a world-class student experience.

Key Responsibilities
  • Manage student inquiries and concerns effectively, utilizing multiple communication channels.
  • Assist students with technical issues related to our digital platforms and tools.
  • Develop and maintain comprehensive FAQs on our website, reflecting student feedback and needs.
  • Address student complaints efficiently, escalating when necessary and following established procedures.
  • Complete administrative tasks, including managing payment plans and supporting outgoing calls.
  • Identify potential new students and register them on our data capture system, promoting enrollment opportunities.
  • Collaborate with Client Services to drive lead generation and conversion.
  • Contribute to ongoing quality improvement initiatives, highlighting best practices and areas for growth.
Essential Qualifications
  • A commitment to delivering exceptional customer care.
  • Excellent relationship-building and communication skills.
  • Strong IT skills and proficiency in software applications.

Our compensation package includes an annual salary of £40,000 - £55,000, dependent on experience, plus a performance-based bonus and flexible working arrangements.



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