Service Advisor Professional
3 weeks ago
Job Title: Service Advisor
Salary:£27,000 - £30,000 per annum
Location:Hayes
This role involves managing the service desk, dealing with clients, customers and the workshop. The successful candidate will have experience in a commercial vehicle environment and be able to work effectively within a team environment.
Key Responsibilities:
- To assist management in implementing and maintaining effective processes to achieve the highest possible customer satisfaction levels.
- To control and maximize service and repair bookings, ensuring all resources required are available on schedule.
- To deliver gross profit in line with the business plan by maximizing hours sold, driving revenue per transaction and adhering to process.
- To distribute and control the issue of work to technicians, maximizing quality and overall efficiency.
- To ensure accurate completion of relevant documentation for each repair.
- To adhere to manufacturer's warranty standards at all times.
- To maintain a safe working environment, following the Company's Health and Safety policy.
- To respond to telephone and walk-in enquiries, taking bookings for service and repair work and validating marketing records.
- To use workshop loading tools to schedule and ensure maximum workshop utilization and profitability.
- To manage the cash account and ensure cash payments are taken before releasing vehicles.
Requirements:
- Experience in a commercial vehicle environment.
- Ability to work effectively within a team environment.
- Demonstrably numerate and literate.
- Good customer relations skills.
- A calm and even temperament.
- Ability to handle pressure without affecting working relationships and effectiveness.
- Excellent listening skills.
- Strong self-organizational skills.
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