Guest Services Representative

The Scotsman Group is a leading hospitality provider in Scotland, operating over 40 venues across the country.We're seeking a Night Receptionist to join our team at The Scotsman Hotel in Edinburgh, where you'll play a crucial role in ensuring a smooth guest experience.Your responsibilities will include greeting guests warmly, handling check-ins and...

About the RoleAs a Guest Services Ambassador at DoubleTree by Hilton Edinburgh City Centre, you will be responsible for delivering exceptional guest experiences and ensuring a warm welcome to our hotel.Key ResponsibilitiesSupport the delivery of our guest experienceEnsure our guests have a warm welcome to the hotel and their individual requests are...

Key ResponsibilitiesThe Guest Services Host plays a critical role in ensuring a seamless stay for our guests at YOTEL Edinburgh. This involves providing exceptional customer service, addressing any issues promptly, and maintaining a safe and welcoming environment.Why You'll Thrive in This RoleTo excel as a Guest Services Host, you'll need excellent...

We are looking for a skilled Guest Services Agent to join our team at The Caledonian Edinburgh.Key Responsibilities:Provide exceptional reception services to our guests, ensuring a smooth and seamless experience from check-in to check-out.Assist with audits and maintain accurate records, as required.Respond to guest queries in a timely and efficient manner,...

Job SummaryWe are seeking a skilled Guest Services Ambassador to join our team at Novotel Edinburgh Centre. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring the smooth operation of our hotel.

We are seeking an experienced and friendly Guest Service Coordinator to join our team at The Caledonian Edinburgh. As a key member of our front of house team, you will be responsible for providing exceptional guest experiences and ensuring that every visitor feels welcome and valued.The ideal candidate will have excellent communication skills, a positive...

Assistant Guest Relations Manager RoleSeeking an experienced and passionate individual to join our team as an Assistant Guest Relations Manager at The Caledonian Edinburgh. Key Responsibilities:Serve as a point of contact for regular and VIP Guests, providing exceptional service and meeting individual needs.Complete Daily Duties and checklists, supporting...

Are you a motivated and experienced professional looking for a new challenge? We're seeking a Residential Services Manager to join our team at our 128-key Wilde aparthotel in Edinburgh, Scotland.Estimated salary: £35,000 - £45,000 per annumJob Summary:This is a key leadership role within our team, responsible for driving excellence in customer service and...

About UsFairmont St. Andrews is one of Scotland's most iconic 5-star luxury hotels and resorts, offering a luxurious escape in the heart of the home of golf. Our team of dedicated professionals is committed to delivering exceptional guest experiences, and we're looking for like-minded individuals to join our Front of House team.Job SummaryWe're seeking a...

We are seeking a dedicated Customer Experience Representative to join our team at HRC Recruitment. This role offers an excellent opportunity to work in a dynamic and fast-paced environment, providing exceptional service to our guests.In this position, you will be responsible for delivering exceptional service to our guests by greeting and interacting with...

Guest Relations Manager Job Description:Frasers Hospitality is seeking a highly skilled Guest Relations Manager to join our team. As a key member of our Front Office Department, you will be responsible for providing exceptional customer service and ensuring that our guests have a memorable experience.Key Responsibilities:Lead by example and set high...

Main ResponsibilitiesProviding Turn-Down Service: Prepare guest rooms for the night by turning down beds, restocking amenities, and ensuring a comfortable environment for guests to return to.Maintaining Public Areas: Ensure the cleanliness, presentation, and hygiene of public areas, reception, service areas, corridors, and front and back of House.Servicing...

Experience the art of exceptional guest service as a Guest Experience Manager at The Roseate Edinburgh Ltd. In this pivotal role, you will orchestrate a seamless and enchanting experience for our discerning guests, embodying the essence of Scottish hospitality.Key Responsibilities:Oversee the Front Office operations, ensuring impeccable service standards and...

Job Title: Guest Experience CoordinatorHawksmoor Edinburgh is seeking a highly organized and customer-focused individual to join our team as a Guest Experience Coordinator.About the Role:This is an exciting opportunity to work behind the scenes, coordinating reservations, managing guest feedback, and ensuring seamless service delivery.Key Responsibilities:To...

Job SummaryInitial Washroom Hygiene is seeking a highly skilled Service Representative to join our team. As a Service Representative, you will be responsible for providing exceptional customer service and ensuring the highest level of hygiene standards in our customers' washrooms. This role will involve visiting customers' premises across the Edinburgh area,...

The Roseate Edinburgh Ltd is seeking a skilled Guest Experience Manager to join their Front Office team. The ideal candidate will be responsible for delivering exceptional service to guests, handling reception duties, and ensuring a seamless experience throughout their stay.Key responsibilities will include welcoming and escorting guests, checking them in...

About the PositionWe are looking for a Client Service Representative to join our team at Green Barks Search. As a Client Service Representative, you will be responsible for providing exceptional service to clients, responding to their inquiries, and resolving any issues that may arise.You will need to have excellent communication skills, a strong...

Job SummaryWe are seeking a skilled Luxury Guest Experience Manager to join our team at Royal Scotsman, A Belmond Train. The successful candidate will be responsible for coordinating all aspects of guest services operations, ensuring top-quality service and guest satisfaction.About the RoleThis is an exciting opportunity for a dynamic individual with a...

Luxury Guest Experience CoordinatorEstimated Salary: £30,000 - £40,000 per annumWe are seeking an exceptional individual to fill the role of Luxury Guest Experience Coordinator at Royal Scotsman, a Belmond Train. This is a fantastic opportunity for someone who is passionate about delivering top-notch service and creating unforgettable experiences for our...

KPI Recruiting Ltd is seeking an enthusiastic and organized Front Line Hospitality Team member to join our client's team in Edinburgh. In this role, you will play a key part in ensuring that every guest has an exceptional experience, from arrival to departure.You will be responsible for:Greeting guests and directing them to tables or other areas of the...