Customer Experience Representative

1 month ago


Edinburgh, Edinburgh, United Kingdom HRC Recruitment Full time

We are seeking a dedicated Customer Experience Representative to join our team at HRC Recruitment. This role offers an excellent opportunity to work in a dynamic and fast-paced environment, providing exceptional service to our guests.

In this position, you will be responsible for delivering exceptional service to our guests by greeting and interacting with them, preparing and serving beverages, maintaining cleanliness, handling cash transactions, monitoring customer needs, adhering to food safety regulations, and assisting with inventory and supplies.

As a Customer Experience Representative, you will play a crucial role in ensuring a positive experience for our guests. If you possess strong communication skills, basic math skills, and a hospitality mindset with a focus on customer satisfaction, we would love to hear from you.

Key Responsibilities:

  • Greet and interact with customers in a friendly and professional manner
  • Prepare and serve beverages following recipes and standards
  • Maintain cleanliness of the bar area and equipment
  • Handle cash transactions accurately
  • Monitor customer needs and promptly address any issues or requests
  • Adhere to all food safety regulations
  • Assist in restocking inventory and supplies

Estimated Salary: $48,000 per annum

Requirements:

  • Previous experience in a bar or restaurant setting
  • Knowledge of bar tending techniques and drink recipes
  • Strong communication skills
  • Basic math skills
  • Hospitality mindset with a focus on customer satisfaction


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