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Guest Experience Coordinator

1 month ago

Edinburgh, Edinburgh, United Kingdom Hawksmoor Full time
Job Title: Guest Experience Coordinator

Hawksmoor Edinburgh is seeking a highly organized and customer-focused individual to join our team as a Guest Experience Coordinator.

About the Role:

This is an exciting opportunity to work behind the scenes, coordinating reservations, managing guest feedback, and ensuring seamless service delivery.

Key Responsibilities:

  • To coordinate reservations, ensuring accurate and efficient management of bookings.
  • To monitor and respond to guest feedback, identifying areas for improvement and implementing solutions.
  • To work closely with colleagues to create a welcoming atmosphere, ensuring all guests feel valued and appreciated.
  • To maintain accurate records, reporting trends and insights to inform future decision-making.

Requirements:

To succeed in this role, you should possess:

  • Excellent organizational skills, with attention to detail and the ability to multitask.
  • Strong communication skills, both verbal and written.
  • A passion for delivering exceptional customer service, with a focus on continuous improvement.
  • Able to work effectively in a fast-paced environment, adapting to changing circumstances.

What We Offer:

  • A salary of £18,000 - £23,000 per annum, depending on experience.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A fun and dynamic work environment, with a focus on teamwork and collaboration.
  • A range of benefits, including discounted meals, staff discounts, and access to exclusive events.