Guest Experience Manager

12 hours ago


Edinburgh, Edinburgh, United Kingdom Hotel Du Vin Full time

We are looking for a talented Reception Services Officer to join our team at Hotel Du Vin. The successful candidate will be responsible for providing exceptional customer service to our guests, while also managing the day-to-day operations of the front desk.

Key Responsibilities:
  • Welcome guests and respond to inquiries in a professional and courteous manner
  • Manage front desk operations, including check-in/check-out procedures and room assignments
  • Handle guest complaints and resolve issues efficiently
Requirements:
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Basic computer skills
Compensation and Benefits:

We offer a competitive hourly rate of £9.95 per hour, working 24 hours per week, as well as a range of benefits, including an award-winning training program, fully funded apprenticeship programs, and heavily discounted staff room rates.



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