Guest Experience Manager

4 days ago


Edinburgh, Edinburgh, United Kingdom JLL Full time

**Job Overview:**

We are looking for a skilled Guest Experience Manager to deliver exceptional guest services and exceed customer expectations at our JLL location. In this role, you will be responsible for providing high-quality information services, acting as a liaison between clients and hosts, and ensuring seamless interactions.

**Key Responsibilities:**

  • Act as a point of contact between clients and hosts, enhancing service with a concierge approach.
  • Communicate effectively with team members to ensure smooth transitions throughout the building.
  • Proactively address inquiries and requests in person, via phone or email, in a timely and professional manner.
  • Manage reservations for learning courses, meetings, and event space.
  • Coordinate meeting room setup and ensure they meet required standards.

**Compensation and Benefits:

We offer a competitive salary of $65,000 per year, plus a comprehensive benefits package that includes flexible work arrangements and opportunities for professional growth and development. We prioritize mental, physical, and emotional health, recognizing the impact that the workplace can have on wellness.



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