Reservations and Guest Service Coordinator

4 weeks ago


Edinburgh, Edinburgh, United Kingdom Virgin Hotels Full time
About the Role

We are seeking a skilled Hospitality Reservation Specialist to join our team at Virgin Hotels Edinburgh. As a key member of our reservations team, you will be responsible for providing exceptional guest service and ensuring seamless booking experiences.

Key Responsibilities:
  • Manage Guest Bookings: Process guest reservations through phone, email, and online platforms, ensuring accuracy in all details.
  • Respond to Guest Inquiries: Respond promptly, professionally, and warmly to guest inquiries and requests.
  • Resolve Guest Issues: Resolve guest issues or complaints by understanding their needs and coordinating with relevant departments.
  • Promote Hotel Amenities: Promote hotel facilities, nearby attractions, and dining options to enhance the guest experience.
  • Input and Access Data: Input and access data in various computer systems, such as SynXis, Voice Agent, HMS, and Cendyn Sevenrooms.
  • Complete Administrative Tasks: Complete all administrative procedures accurately and in accordance with departmental and hotel guidelines.
  • Think Creatively: Think creatively to create memorable experiences for our guests.
Requirements:
  • UK Work Authorization: Possess current, legal, and unrestricted ability to work in the United Kingdom.
  • Previous Hotel Experience: Minimum 1-2 years in Reservations or Guest Service role in a hotel.
  • Hospitality Industry Knowledge: Familiarity with guest service standards and expectations in the hospitality industry.
  • Excellent Communication Skills: Ability to communicate in English clearly and pleasantly, both written and verbal.
What We Offer:
  • Competitive Salary: £22,500 per annum
  • Company Pension
  • Cycle to Work Scheme
  • Discounted Food
  • Employee Discount
  • Life Insurance
  • Referral Programme
  • Sick Pay


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