Reservations and Guest Service Coordinator
4 weeks ago
We are seeking a skilled Hospitality Reservation Specialist to join our team at Virgin Hotels Edinburgh. As a key member of our reservations team, you will be responsible for providing exceptional guest service and ensuring seamless booking experiences.
Key Responsibilities:- Manage Guest Bookings: Process guest reservations through phone, email, and online platforms, ensuring accuracy in all details.
- Respond to Guest Inquiries: Respond promptly, professionally, and warmly to guest inquiries and requests.
- Resolve Guest Issues: Resolve guest issues or complaints by understanding their needs and coordinating with relevant departments.
- Promote Hotel Amenities: Promote hotel facilities, nearby attractions, and dining options to enhance the guest experience.
- Input and Access Data: Input and access data in various computer systems, such as SynXis, Voice Agent, HMS, and Cendyn Sevenrooms.
- Complete Administrative Tasks: Complete all administrative procedures accurately and in accordance with departmental and hotel guidelines.
- Think Creatively: Think creatively to create memorable experiences for our guests.
- UK Work Authorization: Possess current, legal, and unrestricted ability to work in the United Kingdom.
- Previous Hotel Experience: Minimum 1-2 years in Reservations or Guest Service role in a hotel.
- Hospitality Industry Knowledge: Familiarity with guest service standards and expectations in the hospitality industry.
- Excellent Communication Skills: Ability to communicate in English clearly and pleasantly, both written and verbal.
- Competitive Salary: £22,500 per annum
- Company Pension
- Cycle to Work Scheme
- Discounted Food
- Employee Discount
- Life Insurance
- Referral Programme
- Sick Pay
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