Guest Relations Assistant Manager
5 days ago
Seeking an experienced and passionate individual to join our team as an Assistant Guest Relations Manager at The Caledonian Edinburgh.
Key Responsibilities:
- Serve as a point of contact for regular and VIP Guests, providing exceptional service and meeting individual needs.
- Complete Daily Duties and checklists, supporting the duty management team in supervising tasks and ensuring timely completion.
- Provide pre-arrival communication with VIP guests, gathering information to deliver tailored and personalized service during their stay.
- Respond to important emails, phone calls, and messages in a timely manner, crafting tailored and personalized responses in line with brand standards.
- Assist the duty management team in representing senior managers in their absence and manage, record, and resolve issues or emergencies that arise.
Requirements:
- Demonstrate current knowledge of hotel products, services, pricing, and policies, as well as knowledge of the local area.
- Ensure constant cost and inventory control of items ordered by the personal concierge team and work with the Front of House Manager in sourcing new items.
- Conduct Health and Safety Checks and Fire Walks, maintaining a good status awareness of all hotel areas when required.
- Assist other departments as necessary, including periodic night coverage and covering Duty Management shifts as needed.
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Guest Relations Manager
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Guest Relations Manager
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Night Guest Relations Manager
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