Current jobs related to Guest Relations Assistant Manager - Edinburgh, Edinburgh - The Caledonian Edinburgh

  • Guest Relations Ambassador

    4 weeks ago

    Edinburgh, Edinburgh, United Kingdom Market Street Hotel Full time

    We are currently recruiting a part-time (32 hours) Guest Relations Ambassador to expand the Front Office Team, offering a bespoke service to our guests.You will be the face of the guest relations team, welcoming all guests to Market Street hotel ensuring guest expectations are delivered and exceeded at all times.As a key member of our team, you will have...

  • Assistant Hotel Manager

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Pick for Britain Full time

    Job Description: Assistant Hotel Manager - Guest ExperienceWe are looking for a talented and enthusiastic individual to join our team as an Assistant Hotel Manager - Guest Experience. In this role, you will play a key part in ensuring that our guests receive exceptional service and have a memorable stay at The Caledonian, Edinburgh.As an Assistant Hotel...

  • Guest Experience Manager

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Hotel Du Vin Full time

    We are looking for a talented Reception Services Officer to join our team at Hotel Du Vin. The successful candidate will be responsible for providing exceptional customer service to our guests, while also managing the day-to-day operations of the front desk.Key Responsibilities:Welcome guests and respond to inquiries in a professional and courteous...

  • Guest Experience Manager

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom WSH Group Full time

    **About the Role**We are looking for a Guest Experience Manager to oversee our campus operations at WSH Group. The successful candidate will lead a team of Community Hosts & Welcome Hosts, ensuring a seamless experience for colleagues and visitors.This role involves working in synergy with all service providers to deliver high-quality service delivery. The...

  • Guest Experience Coordinator

    2 days ago

    Edinburgh, Edinburgh, United Kingdom German Doner Kebab Full time

    About the RoleWe are seeking a Guest Experience Coordinator to join our team at German Doner Kebab in St James Square, Edinburgh. As a key member of our front-of-house team, you will be responsible for delivering exceptional guest experiences and contributing to the success of our business.Key ResponsibilitiesProvide exceptional customer service to ensure a...

  • Hotel Guest Experience Manager

    4 weeks ago

    Edinburgh, Edinburgh, United Kingdom Virgin Hotels Full time

    Job SummaryWe are seeking a skilled Hotel Guest Experience Manager to join our team at Virgin Hotels Edinburgh. As a key member of our reservations team, you will be responsible for providing exceptional guest service and ensuring seamless booking experiences.Key Responsibilities:Process Guest Reservations: Manage guest bookings through phone, email, and...

  • Dealer and Customer Relations Manager

    7 days ago

    Edinburgh, Edinburgh, United Kingdom Grosvenor Casinos Limited Full time

    Job SummaryWe are seeking an experienced Dealer and Customer Relations Manager to join our team. This is an exciting opportunity to contribute to the success of Grosvenor Casinos Limited by providing exceptional service to our guests in the poker room.Key ResponsibilitiesDevelop and maintain strong relationships with guests, ensuring they have a memorable...

  • Guest Service Coordinator

    4 weeks ago

    Edinburgh, Edinburgh, United Kingdom Virgin Hotels Edinburgh Full time

    Job Title: Guest Service Coordinator About Us:Virgin Hotels Edinburgh is a vibrant and dynamic hotel that strives to provide an exceptional guest experience. We are seeking a skilled Guest Service Coordinator to join our team. Job Description:We offer a competitive salary of £25,000 - £30,000 per annum, depending on experience.The successful candidate will...

  • Reception and Guest Services Associate

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Frasers Hospitality Full time

    About the RoleThis position focuses on providing exceptional guest experiences, including assisting with luggage, rooming guests, and supporting lobby host duties. You will be the bridge of communication between customers and management.You must be eligible to work in the UK full-time. In addition to competitive pay rates, you will enjoy:

  • Guest Experience Coordinator

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Pick for Britain Full time

    Guest Experience Coordinator Job OverviewWe are seeking an enthusiastic and motivated individual to join our team as a Guest Experience Coordinator at The Caledonian in Edinburgh.About the Role:The successful candidate will assist in creating memorable first impressions for all hotel users, ensuring they receive exceptional guest experiences.Responsibilities...

  • Guest Room Care Specialist

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Heeton Concept Hotels Full time

    Job Title: Room Service RepresentativeAbout the Role:This position involves providing excellent service to our guests by ensuring their rooms are clean and comfortable. The successful candidate will be responsible for managing guest requests, restocking amenities, and maintaining a high level of cleanliness in all areas.Key Responsibilities:Cleaning of guest...

  • Guest Service Leader

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom German Doner Kebab Full time

    Job Title: Guest Service LeaderWe are seeking a skilled Guest Service Leader to join our team at German Doner Kebab in St James Square, Edinburgh.Estimated Salary: £27,500 per annumAbout the Role:The successful candidate will be responsible for leading our Guest Service Team to deliver exceptional customer service and maintain high standards. This includes...

  • Premier Guest Experience Coordinator

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Delta Hotels Edinburgh Full time

    **Job Summary:**We are looking for a highly skilled and motivated Front Office Supervisor to join our team at Delta Hotels Edinburgh. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and leading a small team of associates.**Key Responsibilities:**Develop and implement strategies to improve guest...

  • Hotel Guest Services Assistant

    4 weeks ago

    Edinburgh, Edinburgh, United Kingdom WGC Ltd. Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Room Attendant. As a key member of our housekeeping team, you will be responsible for ensuring that our guests receive a consistently high level of service and comfort during their stay. About the JobIn this role, you will be responsible for cleaning guest...

  • Sonder Guest Services Specialist

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Sonder Full time

    About the CompanySonder is a leading provider of hospitality services, dedicated to delivering exceptional experiences for our guests. With a focus on innovation and customer satisfaction, we're committed to making a positive impact in the communities we serve.Job SummaryWe're seeking a motivated and detail-oriented individual to join our team as a Front...

  • Guest Service Coordinator

    1 month ago

    Edinburgh, Edinburgh, United Kingdom The Caledonian Edinburgh Full time

    We are seeking an experienced and friendly Guest Service Coordinator to join our team at The Caledonian Edinburgh. As a key member of our front of house team, you will be responsible for providing exceptional guest experiences and ensuring that every visitor feels welcome and valued.The ideal candidate will have excellent communication skills, a positive...

  • Casual Guest Experience Expert

    1 month ago

    Edinburgh, EH1, Edinburgh, United Kingdom Residence Inn by Marriott Edinburgh Full time

    Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while associates provide service with a human touch to business and leisure travelers alike. Working at Residence Inn, you will build relationships grounded in teamwork and experience...

  • Casual Guest Experience Expert

    3 weeks ago

    Edinburgh, EH1, Edinburgh, United Kingdom Residence Inn by Marriott Edinburgh Full time

    Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while associates provide service with a human touch to business and leisure travelers alike. Working at Residence Inn, you will build relationships grounded in teamwork and experience...

  • Guest Experience Coordinator

    1 month ago

    Edinburgh, EH1, Edinburgh, United Kingdom Royal Scotsman, A Belmond Train Scotland Full time

    As a Guest Experience Coordinator at the Royal Scotsman, A Belmond Train, you are part of a team that coordinates all aspects of guest services operations. In this role, you will be responsible for guaranteeing top-quality service and guest satisfaction. Working closely with the Guest Services Manager, this is an exciting opportunity for a dynamic individual...

  • Guest Service Associate

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom HC Facility Management Limited Full time

    Why Join Us:At HC Facility Management Limited, we value our employees and strive to create a positive working environment. This is an excellent opportunity to develop your skills as a Room Attendant, working closely with guests to ensure their stay is nothing short of unforgettable.About the Job:You will be responsible for cleaning and maintaining guest...

Guest Relations Assistant Manager

1 month ago

Edinburgh, Edinburgh, United Kingdom The Caledonian Edinburgh Full time
Assistant Guest Relations Manager Role

Seeking an experienced and passionate individual to join our team as an Assistant Guest Relations Manager at The Caledonian Edinburgh.

Key Responsibilities:

  • Serve as a point of contact for regular and VIP Guests, providing exceptional service and meeting individual needs.
  • Complete Daily Duties and checklists, supporting the duty management team in supervising tasks and ensuring timely completion.
  • Provide pre-arrival communication with VIP guests, gathering information to deliver tailored and personalized service during their stay.
  • Respond to important emails, phone calls, and messages in a timely manner, crafting tailored and personalized responses in line with brand standards.
  • Assist the duty management team in representing senior managers in their absence and manage, record, and resolve issues or emergencies that arise.

Requirements:

  • Demonstrate current knowledge of hotel products, services, pricing, and policies, as well as knowledge of the local area.
  • Ensure constant cost and inventory control of items ordered by the personal concierge team and work with the Front of House Manager in sourcing new items.
  • Conduct Health and Safety Checks and Fire Walks, maintaining a good status awareness of all hotel areas when required.
  • Assist other departments as necessary, including periodic night coverage and covering Duty Management shifts as needed.