Guest Relations Assistant Manager

5 days ago


Edinburgh, Edinburgh, United Kingdom The Caledonian Edinburgh Full time
Assistant Guest Relations Manager Role

Seeking an experienced and passionate individual to join our team as an Assistant Guest Relations Manager at The Caledonian Edinburgh.

Key Responsibilities:

  • Serve as a point of contact for regular and VIP Guests, providing exceptional service and meeting individual needs.
  • Complete Daily Duties and checklists, supporting the duty management team in supervising tasks and ensuring timely completion.
  • Provide pre-arrival communication with VIP guests, gathering information to deliver tailored and personalized service during their stay.
  • Respond to important emails, phone calls, and messages in a timely manner, crafting tailored and personalized responses in line with brand standards.
  • Assist the duty management team in representing senior managers in their absence and manage, record, and resolve issues or emergencies that arise.

Requirements:

  • Demonstrate current knowledge of hotel products, services, pricing, and policies, as well as knowledge of the local area.
  • Ensure constant cost and inventory control of items ordered by the personal concierge team and work with the Front of House Manager in sourcing new items.
  • Conduct Health and Safety Checks and Fire Walks, maintaining a good status awareness of all hotel areas when required.
  • Assist other departments as necessary, including periodic night coverage and covering Duty Management shifts as needed.


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