Dealer and Customer Relations Manager

6 days ago


Edinburgh, Edinburgh, United Kingdom Grosvenor Casinos Limited Full time
Job Summary

We are seeking an experienced Dealer and Customer Relations Manager to join our team. This is an exciting opportunity to contribute to the success of Grosvenor Casinos Limited by providing exceptional service to our guests in the poker room.

Key Responsibilities
  • Develop and maintain strong relationships with guests, ensuring they have a memorable experience.
  • Work collaboratively with colleagues to provide seamless service and resolve any issues promptly.
  • Enforce game rules and regulations, maintaining the highest level of integrity.

Salary: £32,000 - £42,000 per annum, dependent on qualifications and experience.

Requirements
  • Proven track record of delivering excellent customer service in a fast-paced environment.
  • Strong problem-solving skills and ability to remain calm under pressure.
  • Impeccable integrity and commitment to upholding company values.
Benefits
  • Industry-leading training and development opportunities.
  • A comprehensive benefits package, including private health insurance and gym membership.
  • Access to exclusive discounts and promotions across Grosvenor Casinos Limited.

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