Sonder Guest Services Specialist

3 days ago


Edinburgh, Edinburgh, United Kingdom Sonder Full time
About the Company

Sonder is a leading provider of hospitality services, dedicated to delivering exceptional experiences for our guests. With a focus on innovation and customer satisfaction, we're committed to making a positive impact in the communities we serve.


Job Summary

We're seeking a motivated and detail-oriented individual to join our team as a Front Desk Agent. This role involves providing top-notch customer service, managing front desk operations, and contributing to the success of our business.


Key Responsibilities
  • Deliver exceptional guest experiences, responding to their needs and resolving any issues promptly.
  • Manage front desk operations, including check-ins, check-outs, and room assignments.
  • Process payments, handle cash transactions, and maintain accurate financial records.
  • Develop and maintain positive relationships with colleagues, stakeholders, and guests, promoting a culture of excellence and teamwork.
  • Contribute to the development and implementation of initiatives aimed at improving guest satisfaction and loyalty.

Requirements
  • 1+ year of experience in a similar role or a related field.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
  • High school diploma or equivalent required; degree preferred.
  • Able to work a flexible schedule, including evenings, weekends, and holidays.
  • Basic knowledge of MS Office and Google Suite.
  • Ability to lift up to 25 pounds and stand for extended periods.

What We Offer
  • $58,000 - $68,000 annual salary (dependent on location and experience)
  • Comprehensive health insurance (medical, dental, and vision)
  • 401(k) retirement savings plan with company match
  • Generous paid time off and holidays
  • Opportunities for career growth and professional development
  • A dynamic and inclusive work environment

  • Sonder Ambassador

    3 weeks ago


    Edinburgh, Edinburgh, United Kingdom Sonder Full time

    Sonder AmbassadorWe are seeking an experienced Sonder Ambassador to join our team. As the face of Sonder, you will be responsible for extending hospitality to all guests. This includes utilizing digital communication systems for guest support, providing exceptional service, and resolving customer complaints.You will also assist with administrative tasks,...


  • Edinburgh, Edinburgh, United Kingdom Sonder Full time

    Sonder Experience ManagerWe are looking for a seasoned professional to join our team as a Sonder Experience Manager.This role involves providing exceptional customer service to guests, ensuring their stay is comfortable and enjoyable. The ideal candidate will have demonstrated experience working in hotels, restaurants, or other customer-facing hospitality,...


  • Edinburgh, Edinburgh, United Kingdom Sonder Full time

    Revolutionize Hospitality with SonderSonder is on a mission to change the way people stay. As a Hospitality Operations Manager, you will be part of this journey, ensuring that our guests have an amazing experience in every Sonder location.


  • Edinburgh, Edinburgh, United Kingdom Sonder Full time

    Role OverviewSonder is revolutionizing hospitality, striving to make a world of better stays accessible to all. With unique properties designed for bespoke experiences, we're looking for someone who excels in maximizing team performance and delivering exceptional guest experiences.The OpportunityBe the face of Sonder, collaborating with team members to...


  • Edinburgh, Edinburgh, United Kingdom Sonder Full time

    About the RoleThis is a unique opportunity to join Sonder as a Customer Service Representative. As the face of Sonder, you will be responsible for delivering exceptional hospitality and resolving customer complaints. You will also assist with administrative tasks and support the back-of-house team.To succeed in this role, you will need excellent...


  • Edinburgh, Edinburgh, United Kingdom Sonder Full time

    Hiring for Front Desk RepresentativesWe are seeking highly skilled individuals to join our team as Front Desk Representatives at Sonder.As a Front Desk Representative, you will be responsible for handling all guest interactions with the highest level of hospitality and professionalism, accuracy and timeliness, accommodating special requests whenever...


  • Edinburgh, Edinburgh, United Kingdom Sonder Full time

    Hospitality AmbassadorWe are revolutionizing hospitality through innovative, tech-powered service and inspiring, thoughtfully designed accommodations combined into one seamlessly managed experience.Officially launched in 2014, we make a world of better stays open to all with a variety of accommodation options — from rooms to suites and apartments — found...


  • Edinburgh, Edinburgh, United Kingdom Sonder Full time

    Job OverviewWe are seeking a reliable and skilled Housekeeping Professional to join our team at Sonder. This role is ideal for individuals who take pride in maintaining exceptional cleanliness standards, anticipate guest needs, and contribute to creating memorable experiences.


  • Edinburgh, Edinburgh, United Kingdom Sonder Full time

    Sonder is revolutionizing the hospitality industry by providing unique stays in a wide range of properties. Our team is dedicated to making every guest feel at home, and we're looking for an experienced leader to join us as our Executive Housekeeping Director.Job DescriptionKey Responsibilities:We are seeking a highly skilled and organized individual to lead...


  • Edinburgh, Edinburgh, United Kingdom Sonder Full time

    As a Hospitality Professional, you will be the face of Sonder, living our leadership principle of 'Extend Hospitality to All.' The role involves providing exceptional service and resolving customer complaints in a timely manner. You will also assist with administrative tasks and support the back-of-house team. This position requires strong communication...


  • Edinburgh, Edinburgh, United Kingdom Sonder Full time

    About the RoleWe're seeking a skilled Hospitality Experience Expert to join our team at Sonder. As a Front Desk Agent, you'll be responsible for creating memorable guest experiences, managing front desk operations, and providing excellent customer service.ResponsibilitiesAct as the primary point of contact for guests, addressing their needs and resolving any...


  • Edinburgh, Edinburgh, United Kingdom Virgin Hotels Full time

    About the RoleWe are seeking a skilled Hospitality Reservation Specialist to join our team at Virgin Hotels Edinburgh. As a key member of our reservations team, you will be responsible for providing exceptional guest service and ensuring seamless booking experiences.Key Responsibilities:Manage Guest Bookings: Process guest reservations through phone, email,...


  • Edinburgh, Edinburgh, United Kingdom German Doner Kebab Full time

    Job Title: Guest Service LeaderWe are seeking a skilled Guest Service Leader to join our team at German Doner Kebab in St James Square, Edinburgh.Estimated Salary: £27,500 per annumAbout the Role:The successful candidate will be responsible for leading our Guest Service Team to deliver exceptional customer service and maintain high standards. This includes...


  • Edinburgh, Edinburgh, United Kingdom WGC Ltd. Full time

    Job Title: Guest Experience Productivity SpecialistWe are seeking a highly motivated and experienced Guest Experience Productivity Specialist to join our team at WGC Ltd. As a key member of our housekeeping department, you will play a crucial role in ensuring the delivery of exceptional guest experiences and improving productivity.Key Responsibilities:*...


  • Edinburgh, Edinburgh, United Kingdom Virgin Hotels Edinburgh Full time

    Job Title: Guest Service Coordinator About Us:Virgin Hotels Edinburgh is a vibrant and dynamic hotel that strives to provide an exceptional guest experience. We are seeking a skilled Guest Service Coordinator to join our team. Job Description:We offer a competitive salary of £25,000 - £30,000 per annum, depending on experience.The successful candidate will...


  • Edinburgh, Edinburgh, United Kingdom Hilton Worldwide, Inc. Full time

    Job Summary:We are seeking a skilled Guest Services Representative to join our team at Hilton Worldwide, Inc.The successful candidate will be responsible for providing exceptional guest service, ensuring an efficient reception experience, and promoting hotel services and facilities.Responsibilities:Key AccountabilitiesDeliver exceptional guest experiences by...


  • Edinburgh, Edinburgh, United Kingdom HC Facility Management Limited Full time

    Why Join Us:At HC Facility Management Limited, we value our employees and strive to create a positive working environment. This is an excellent opportunity to develop your skills as a Room Attendant, working closely with guests to ensure their stay is nothing short of unforgettable.About the Job:You will be responsible for cleaning and maintaining guest...


  • Edinburgh, Edinburgh, United Kingdom The Caledonian Edinburgh Full time

    We are seeking an experienced and friendly Guest Service Coordinator to join our team at The Caledonian Edinburgh. As a key member of our front of house team, you will be responsible for providing exceptional guest experiences and ensuring that every visitor feels welcome and valued.The ideal candidate will have excellent communication skills, a positive...


  • Edinburgh, Edinburgh, United Kingdom Residence Inn by Marriott Edinburgh Full time

    If you're passionate about delivering outstanding guest experiences, we invite you to apply for the Long Stay Guest Experience Specialist role at Residence Inn by Marriott Edinburgh. As a member of our Reception Team, you will be responsible for providing personalized service to our guests, ensuring their stay is nothing short of exceptional.About Us:We are...


  • Edinburgh, Edinburgh, United Kingdom Threadneedles Hotel Full time

    Luxury Hotel Hospitality Professionals wanted! Join our team at Threadneedles Hotel in Edinburgh as a Reception and Guest Services Coordinator.Job DescriptionAs a key member of our reception team, you will be responsible for delivering exceptional service to our guests, ensuring their stay with us is memorable and enjoyable. You will be the primary point of...