Sonder Experience Manager

3 weeks ago


Edinburgh, Edinburgh, United Kingdom Sonder Full time
Sonder Experience Manager

We are looking for a seasoned professional to join our team as a Sonder Experience Manager.

This role involves providing exceptional customer service to guests, ensuring their stay is comfortable and enjoyable. The ideal candidate will have demonstrated experience working in hotels, restaurants, or other customer-facing hospitality, service, and/or customer experience roles.

About the Job

This is a full-time position offering $45,000 per year, plus benefits, including medical, dental and vision insurance (where applicable), flexible vacation, and annual free credits and discounts to stay in Sonders.

  • Utilize digital communication systems to receive guest calls, SMS and live chats, and offer immediate support from the Front Desk.
  • Assist building leadership with any administrative tasks required to keep all operations running smoothly.
  • Maintain the cleanliness and organization of guest-facing and back of house working spaces, including lobbies, office, storage closets, warehouse and others.
  • Support multiple Sonder properties throughout the local market, as required.
Requirements

Demonstrated experience working in hotels, restaurants, or other customer-facing hospitality, service, and/or customer experience roles. Strong computer literacy and writing skills are essential, as well as flexibility to work evenings, weekends and holidays.

  1. Demonstrated experience working in hotels, restaurants, or other customer-facing hospitality, service, and/or customer experience roles.
  2. Strong computer literacy and writing skills and comfort switching between multiple desktop and mobile applications.
  3. Flexible schedule and open to working evenings, weekends and holidays.
  4. Proficiency in languages other than English a plus.
  5. This role requires reliable transportation and willingness to travel between properties on a daily basis when working.


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