Hospitality Ambassador

2 days ago


Edinburgh, Edinburgh, United Kingdom Sonder Full time
Hospitality Ambassador

We are revolutionizing hospitality through innovative, tech-powered service and inspiring, thoughtfully designed accommodations combined into one seamlessly managed experience.

Officially launched in 2014, we make a world of better stays open to all with a variety of accommodation options — from rooms to suites and apartments — found in 40+ cities spanning 10 countries and three continents.

We bring the best of a hotel without any of the formality.

About Sonder

As a Hospitality Ambassador, you will be the face of Sonder and live our leadership principle of 'Extend Hospitality to All'. You will utilize our digital communication systems to receive guest calls, SMS and live chats, and offer immediate support from the Front Desk.

  1. Handle all guest interactions with the highest level of hospitality and professionalism, accuracy and timeliness, accommodating special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with services, facility, hours of operations, directions, etc.
  2. Assist building leadership with any administrative tasks required to keep all operations running smoothly.
  3. Flex to support the back-of-house/Hospitality Agent team on a day-to-day basis as needs arise through housekeeping quality audits, inventory checks, and minor maintenance and technology issues.
  4. Ensure the maintenance, cleanliness, and organization of both guest-facing and back of house working spaces including lobbies, office, storage closets, warehouse and others, as assigned.
  5. Support multiple Sonder properties throughout the local market, as required.
Salary & Benefits

$45,000 per year, plus medical, dental and vision insurance (where applicable), flexible vacation, annual free credits and discounts to stay in Sonders.

About the Role

This role requires demonstrated experience working in hotels, restaurants, or other customer-facing hospitality, service, and/or customer experience roles. Strong computer literacy and writing skills are essential, as well as flexibility to work evenings, weekends and holidays.

  1. Demonstrated experience working in hotels, restaurants, or other customer-facing hospitality, service, and/or customer experience roles.
  2. Strong computer literacy and writing skills and comfort switching between multiple desktop and mobile applications.
  3. Flexible schedule and open to working evenings, weekends and holidays.
  4. Proficiency in languages other than English a plus.
  5. This role requires reliable transportation and willingness to travel between properties on a daily basis when working.


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