Front Desk Hospitality Associate

22 hours ago


Edinburgh, Edinburgh, United Kingdom Sonder Full time
Job Opportunity

At Sonder, we are revolutionizing hospitality through innovative, tech-powered service and inspiring, thoughtfully designed accommodations.

We make a world of better stays open to all with a variety of accommodation options – from rooms to suites and apartments – found in 40+ cities spanning 10 countries and three continents.

The ideal candidate will be the face of Sonder, living our leadership principle of 'Extend Hospitality to All'.

About the Role
  1. The successful applicant will handle all guest interactions with the highest level of hospitality and professionalism, accuracy, and timeliness, accommodating special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with services, facilities, hours of operation, directions, etc.
  2. This role requires assistance with administrative tasks required to keep all operations running smoothly.
  3. Flexibility is key as the candidate will support the back-of-house/Hospitality Agent team on a day-to-day basis as needs arise through housekeeping quality audits, inventory checks, minor maintenance, and technology issues.
  4. Maintenance, cleanliness, and organization of both guest-facing and back of house working spaces including lobbies, office, storage closets, warehouse, and others, as assigned.
  5. Support multiple Sonder properties throughout the local market, as required.
Key Requirements
  1. Demonstrated experience working in hotels, restaurants, or other customer-facing hospitality, service, and/or customer experience roles.
  2. Strong computer literacy and writing skills and comfort switching between multiple desktop and mobile applications.
  3. Flexible schedule and open to working evenings, weekends, and holidays.
  4. Proficiency in languages other than English a plus.
  5. This role requires reliable transportation and willingness to travel between properties on a daily basis when working.
What We Offer
  1. Competitive compensation: $45,000 per year.
  2. Medical, dental, and vision insurance (where applicable).
  3. Flexible vacation time.
  4. Annual free credits and discounts to stay in Sonders.
  5. Workplace flexibility (for remote-specified positions only).

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