Guest Experience Manager

3 days ago

Edinburgh, Edinburgh, United Kingdom The Roseate Edinburgh Ltd Full time
Experience the art of exceptional guest service as a Guest Experience Manager at The Roseate Edinburgh Ltd. In this pivotal role, you will orchestrate a seamless and enchanting experience for our discerning guests, embodying the essence of Scottish hospitality.Key Responsibilities:
  • Oversee the Front Office operations, ensuring impeccable service standards and consistent quality.
  • Collaborate with the Rooms Division team to deliver personalized guest experiences.
  • Develop and implement strategies to enhance guest satisfaction and loyalty.
  • Lead by example, promoting a positive and welcoming atmosphere throughout the hotel.
  • Maintain open communication with guests, responding to their needs and preferences.
  • Work closely with the Food and Beverage, Housekeeping, and Maintenance departments to ensure seamless operations.
  • Manage and resolve guest complaints and issues in a professional and courteous manner.
  • Monitor and analyze guest feedback, making recommendations for improvement.
Requirements:
  • Previous experience in a 5-star hotel environment, preferably in a management or supervisory role.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Strong problem-solving and conflict resolution skills, with a focus on maintaining a positive and respectful attitude.
  • Ability to work under pressure, multitasking and prioritizing tasks to meet deadlines.
  • Fluent English language skills, both spoken and written.
What We Offer:
  • A competitive salary package, including a monthly service charge and meals on duty.
  • A comprehensive benefits program, including employee recognition awards and performance reviews.
  • Opportunities for career growth and development within the hotel group.
  • A supportive and dynamic work environment, with a focus on teamwork and collaboration.
Eligibility:The successful candidate must be eligible to work within the UK or hold a full and valid work visa. Please note that we are an equal opportunities employer and welcome applications from diverse candidates.

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