Guest Experience Coordinator

5 hours ago


Edinburgh, Edinburgh, United Kingdom Sonder Holdings, Inc. Full time
About Sonder

Sonder is a hospitality company that is revolutionizing the way people stay. We offer a unique and personalized experience for our guests, with a focus on making their stay as enjoyable and seamless as possible.

The Opportunity

We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Hospitality Agent. As a member of our team, you will be responsible for providing exceptional service to our guests, ensuring that their stay is memorable and enjoyable.

  • Provide exceptional customer service to our guests, responding to their needs and resolving any issues that may arise.
  • Manage the front desk operations, including checking in and out guests, handling room assignments, and resolving any issues that may arise.
  • Work collaboratively with the housekeeping and maintenance teams to ensure that our properties are clean and well-maintained.
  • Assist with administrative tasks, such as answering phones, responding to emails, and completing paperwork.
  • Participate in ongoing training and development to improve your skills and knowledge.
Requirements

To be successful in this role, you will need to have:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Basic computer skills and knowledge of hospitality software.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
  • High school diploma or equivalent required.
What We Offer

We offer a competitive salary and benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan. We also offer opportunities for professional growth and development, as well as a fun and dynamic work environment.

How to Apply

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, please submit your application, including your resume and a cover letter, to [insert contact information].



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