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Guest Experience Specialist

2 months ago

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Sonder is revolutionizing hospitality through innovative, tech-powered service and inspiring, thoughtfully designed accommodations combined into one seamlessly managed experience. We are making a world of better stays open to all with a variety of accommodation options — from rooms to suites and apartments — found in 40+ cities spanning 10 countries and three continents.

Our innovative app empowers guests by making self-service features and 24/7 on-the-ground support just a tap away. From simple self check-in to boutique bathroom amenities, we bring the best of a hotel without any of the formality.

We are growing and will be looking for future team members. Please apply to register your interest and we will contact you once we have new roles and start interviewing.

Our Front Desk Hospitality Agents are the face of Sonder and who live our leadership principle of 'Extend Hospitality to All'. This is one of the most versatile roles at the company and perfect for anyone who loves interacting with guests and finds fulfillment in creatively solving problems. You are a detail-oriented individual who thrives on interacting with others, supporting your fellow team members, and satisfying guest requests throughout the day. If you're ready for an evolving and fast-paced environment that is focused on delivering amazing guest experiences, we'd love to hear from you.

At Sonder You Will:

  • Be the face of Sonder, and make an awesome first impression on our guests, visitors, and all internal and external partners.
  • Guide guests through the technology-rich Sonder experience, ensuring they are able to make the most out of their stay and use our tech features
  • Utilize our digital communication systems to receive guest calls, SMS and live chats, and offer immediate support from the Front Desk
  • Handle all guest interactions with the highest level of hospitality and professionalism, accuracy and timeliness, accommodating special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with services, facility, hours of operations, directions, etc.
  • Assist building leadership with any administrative tasks required to keep all operations running smoothly
  • Flex to support the back-of-house/Hospitality Agent team on a day-to-day basis as needs arise through housekeeping quality audits, inventory checks, and minor maintenance and technology issues
  • Ensure the maintenance, cleanliness, and organization of both guest-facing and back of house working spaces including lobbies, office, storage closets, warehouse and others, as assigned
  • Support multiple Sonder properties throughout the local market, as required

What We Look For:

  • A passion for delivering exceptional guest experiences.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and a proactive approach to work.
  • Ability to thrive in a fast-paced, dynamic environment.
  • Detail-oriented and organized with a commitment to accuracy.