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Customer Service Representative

2 months ago

Cambridge, Cambridgeshire, United Kingdom Fleet Search + Selection Full time

{"h1": "Customer Service Representative - German Language", "p": "We are seeking a highly skilled Customer Service Representative to join our team in the UK. As a German speaking customer care specialist, you will be responsible for providing exceptional customer service to our German customers, resolving queries, and processing orders.

Key Responsibilities:

* Answer German speaking customer queries and process incoming customer requests via phone and email management software.
* Process customer orders using in-house system software.
* Make outgoing phone calls to customers where appropriate in order to achieve a satisfactory resolution.
* Develop relationships where possible, building opportunities with both new and existing customers and ensuring high levels of customer service.

Key Attributes:

* Must be fluent in both oral and written English and German.
* Able to build good relationships at all levels with a positive and flexible approach.
* Able to solve problems, have initiative, and open to continuous improvement and learning.
* Familiar with Microsoft Office (Word, Excel, PowerPoint, Outlook).

What We Offer:

* Salary packages of \u00a325,000 per year
* Contributory pension scheme of up to 6%
* Opportunity to buy & sell holiday
* Gym membership discounts
* Contributory hospital and health cash plan
* Discounts at leading brands and retailers
* Relocation support package for anyone located 50 miles or more from our main office house
* Cycle2Work scheme
* Eye care vouchers
* Free nutritional and personal care products at work
* Life assurance

If you are a motivated and customer-focused individual with excellent communication skills, we would love to hear from you.

Please note that this is a WFH role with typically 1 day per month in a modern integrated office in Cambridgeshire.

We look forward to receiving your application.

Best regards,
Fleet Search + Selection

", "h2": "Key Responsibilities", "h3": "Key Attributes", "h4": "What We Offer"}