Current jobs related to Global IT Support Service Desk Analyst II - London, Greater London - Kirkland & Ellis LLP
-
Global IT Support Service Desk Analyst II
4 weeks ago
London, Greater London, United Kingdom Kirkland & Ellis LLP Full timeJob SummaryThe Global IT Support Service Desk Analyst II position is responsible for providing premium, 24 hours a day, 7 days a week call center and email support to Kirkland Attorneys, Clients and Investors in regard to application-related issues and requests.Key ResponsibilitiesFielding Service Desk calls; resolving approximately 85% of problems upon...
-
Global IT Support Service Desk Professional II
2 weeks ago
London, Greater London, United Kingdom Kirkland & Ellis LLP Full timeCompany OverviewKirkland & Ellis LLP is a leading international law firm with a reputation for excellence and innovation.Job SummaryWe are seeking an experienced Global IT Support Service Desk Analyst II to join our team. As a key member of our IT department, you will be responsible for providing premium support services to our attorneys, clients, and...
-
Global IT Service Desk Analyst II
4 weeks ago
London, Greater London, United Kingdom Kirkland & Ellis LLP Full timeJob SummaryThe Global IT Support Service Desk at Kirkland & Ellis LLP is seeking a skilled IT Support Specialist to provide premium, 24/7 call center and email support to attorneys, clients, and investors. As a Technical Service Desk Analyst, you will be responsible for resolving application-related issues and requests, tracking customer calls, and recording...
-
Global IT Support Service Desk II
4 weeks ago
London, Greater London, United Kingdom Kirkland & Ellis LLP Full timeJob DescriptionThe Global IT Support Service Desk is responsible for providing premium, 24 hours a day, 7 days a week call center and email support to Kirkland Attorneys, Clients and Investors in regard to application-related issues and requests.Key ResponsibilitiesFielding Service Desk calls; resolving approximately 85% of problems upon first contact and...
-
Service Desk Support Specialist II
5 days ago
London, Greater London, United Kingdom Kirkland & Ellis LLP Full timeJob Description:Kirkland & Ellis LLP is seeking a skilled Service Desk Support Specialist II to join our team. As a key member of our Global IT Support Service Desk, you will be responsible for providing premium, 24/7 call center and email support to our attorneys, clients, and investors.Responsibilities:Field incoming requests for assistance via telephone...
-
London, Greater London, United Kingdom Kirkland & Ellis LLP Full timeJob DescriptionKirkland & Ellis LLP is seeking a skilled IT Service Desk Analyst II to provide premium support to attorneys, clients, and investors.Key ResponsibilitiesField and resolve technical issues via phone and email, escalating complex problems to senior technicians.Monitor and track customer calls, documenting detailed information in the Service Desk...
-
IT Support Service Desk Expert
4 days ago
London, Greater London, United Kingdom Just IT Recruitment Full timeJob OverviewThe Global IT Support Service Desk offers continuous, high-level support via phone and email to all staff. As a Service Desk Analyst, you will primarily address incoming requests through these communication channels, providing swift and effective solutions.This role requires strong communication skills, proficiency in operating systems and core...
-
Global IT Support Specialist
3 days ago
London, Greater London, United Kingdom Kirkland & Ellis LLP Full timeOverviewKirkland & Ellis LLP seeks a skilled Global IT Support Service Desk II to provide exceptional support to attorneys, clients, and investors.The successful candidate will be responsible for resolving approximately 85% of problems upon first contact and referring advanced issues to technicians.A minimum of a Bachelor's degree or equivalent is required,...
-
Senior Service Desk Analyst
4 weeks ago
London, Greater London, United Kingdom Investigo Full timeJob Title: Senior Service Desk AnalystJob Summary: We are seeking a highly skilled Senior Service Desk Analyst to join our team at Investigo. As a Senior Service Desk Analyst, you will be responsible for providing senior-level first-line support to our clients' business customers, assisting them with hardware and software problems via phone, email, and a...
-
Operations Analyst II
1 month ago
London, Greater London, United Kingdom TD Bank Full timeOperations Analyst IIJob SummaryWe are seeking an experienced Operations Analyst II to join our team at TD Bank. As an Operations Analyst II, you will be responsible for executing complex transactions and overrides accurately, on time, and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s)...
-
Service Desk Support Specialist
4 weeks ago
London, Greater London, United Kingdom VIQU Limited Full timeService Desk Analyst RoleVIQU Limited is seeking a skilled Service Desk Analyst to provide 1st and 2nd Line BAU Support to a large user base. The successful candidate will join a busy team, providing both remote and onsite support.Please note that this role requires onsite presence in Central London 5 days a week.Key Responsibilities:Provide 1st and 2nd Line...
-
Global IT Service Desk Analyst
4 weeks ago
London, Greater London, United Kingdom Hearst Full timeAbout the Role:We are seeking a skilled and experienced IT Support Specialist to join our Enterprise Technology team at Hearst UK. As a 1st Line Service Desk Analyst, you will be responsible for providing technical support to our employees across the globe.Key Responsibilities:Respond to incidents, requests, or queries via phone, chat, or email...
-
Service Desk Analyst
4 weeks ago
London, Greater London, United Kingdom Flight Centre Travel Group Full timeAbout Flight Centre Travel GroupA world-leading travel company, Flight Centre Travel Group has over 12,000 employees globally, who we call 'Flighties'.The Service Desk Analyst plays a key role in providing first-level support for our colleagues, handling telephone, email, and walk-in requests. They will support our team with hardware and software used within...
-
Service Desk Analyst
4 weeks ago
London, Greater London, United Kingdom Methods Full timeJob Title: Service Desk AnalystReporting to: Service Desk ManagerJob type: Permanent, full timeLocation: 5 days onsite Canary WharfMethods Business and Digital Technology LimitedAt Methods, we're passionate about delivering end-to-end business and technical solutions that are people-centred, safe, and designed for the future. As a Service Desk Analyst,...
-
Service Desk Analyst
4 weeks ago
London, Greater London, United Kingdom British Heart Foundation Full timeAbout the RoleWe are seeking a highly skilled and experienced Service Desk Analyst to join our team at the British Heart Foundation. As a Service Desk Analyst, you will be the first point of contact for end-users, providing exceptional customer service and technical support.Key Responsibilities:Provide timely and effective technical support to end-users via...
-
Service Desk Analyst
1 month ago
London, Greater London, United Kingdom Atos SE Full timeAbout the Role:We are seeking a skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be the first point of contact for customers' incidents and enquiries, providing timely and effective support to ensure seamless service delivery.Key Responsibilities:Provide exceptional customer service, responding to customer inquiries and...
-
Technical Support Analyst
3 days ago
London, Greater London, United Kingdom Kirkland & Ellis LLP Full timeJob DescriptionThe Global IT Support Service Desk II will be responsible for providing premium, 24/7 call center and email support to Kirkland Attorneys, Clients, and Investors.The successful candidate will need to possess strong interpersonal and customer service skills, with the ability to work well in a team environment.Key qualifications include a...
-
Service Desk Analyst
4 weeks ago
London, Greater London, United Kingdom Coforge Full timeAbout the Role:This is a Service Desk Analyst position, responsible for providing technical support to users in a professional environment. The ideal candidate will have experience working with delivery/support teams and directly with clients.Key Responsibilities:Provide day-to-day technical support services.Analyze, document, and escalate all issues to...
-
Service Desk Analyst
1 month ago
London, Greater London, United Kingdom Coforge Full timeJob DescriptionAs a Service Desk Analyst at Coforge, you will be responsible for providing technical support to users on day-to-day issues involving Windows 10, Office, and other business applications. You will be the first point of contact for users experiencing technical issues and will be responsible for troubleshooting and resolving these issues in a...
-
Service Desk Support Specialist
3 weeks ago
London, Greater London, United Kingdom Nando's UK & IRE Full timeService Desk Analyst Role OverviewThe Service Desk Analyst position at Nando's UK & IRE requires a professional with excellent technical skills and customer service experience. As a key member of the IT team, the successful candidate will be responsible for delivering high-quality support to users across the organization.Key Responsibilities:Log and...
Global IT Support Service Desk Analyst II
1 month ago
Job Summary
The Global IT Support Service Desk Analyst II is responsible for providing premium, 24 hours a day, 7 days a week call center and email support to Kirkland Attorneys, Clients and Investors in regard to application-related issues and requests. The position will receive the majority (80-85%) of incoming requests for assistance via telephone and email.
Key Responsibilities
- Fielding Service Desk calls; resolving approximately 85% of problems upon first contact and referring advanced problems and requests to the appropriate technicians.
- Tracking customer calls and recording detailed and accurate information in Service Desk issue tracking system in a timely manner.
- Monitoring tickets entered into the Service Desk issue tracking system; following up with referral technician and contacting user after resolution for quality control purposes.
- Fulfilling customer requests in timely and highly customer-service oriented manner.
- Participating in training and working to develop and maintain top knowledge in existing and new technologies to provide most effective support for callers.
- Following the Firm's established Policies, Standards, Procedures and Guidelines in delivering service to the users; utilizing 'best practice' documentation, proper escalation procedures, etc.
- Handling other tasks and projects as required for supporting the overall operations of the Service Desk.
Requirements
- Bachelor's degree or the equivalent is preferred.
- Proven experience in a professional services environment, law firm experience preferable.
- Team lead level experience or above is preferred.
- A+ and/or Microsoft certification are desirable.
- Strong verbal, and written communication skills are required.
- Must be able to demonstrate strong interpersonal and customer service skills and will have the ability to be process-oriented yet flexible.
Technologies/Software
- Messaging
- Document Management
- Word processing, spreadsheet and presentation
- Remote Computing
- Windows Operating System
- Firm administrative systems
- Trouble ticketing database/Knowledge base
- Automated Call Distribution System
Current K&E Technologies
- Internet Explorer, FireFox & Microsoft Edge browser
- Microsoft Windows 10
- Microsoft Office 365 Suite
- iManage Work
- Citrix /VPN
- Microsoft Multi-factor Authentication
- ITSM Ticket Management System
Certificates, Licensures, Registrations
- Help Desk Institute - Analyst certification preferred
- ITIL v4 certification perferred
