Global IT Support Service Desk II: Technical Expertise Wanted

2 weeks ago


London, Greater London, United Kingdom Kirkland & Ellis LLP Full time

Job Description

Kirkland & Ellis LLP is seeking a skilled IT Service Desk Analyst II to provide premium support to attorneys, clients, and investors.

Key Responsibilities

  • Field and resolve technical issues via phone and email, escalating complex problems to senior technicians.
  • Monitor and track customer calls, documenting detailed information in the Service Desk issue tracking system.
  • Participate in training and stay up-to-date on latest technologies to provide effective support.
  • Fulfill customer requests in a timely and customer-focused manner.
  • Work collaboratively with other technical teams to resolve desktop computing issues.

Requirements

  • Bachelor's degree or equivalent experience.
  • Proven experience in a professional services environment, preferably in a law firm.
  • Strong communication, interpersonal, and customer service skills.
  • Ability to work in high-pressure situations, handle multiple priorities, and remain flexible.

Preferred Qualifications

  • A+ and/or Microsoft certification.
  • Experience with messaging, document management, and remote computing.
  • Knowledge of Windows Operating System and Firm administrative systems.

Technologies and Software

  • Microsoft Office 365 Suite.
  • iManage Work.
  • Citrix /VPN.
  • Microsoft Multi-factor Authentication.
  • ITSM Ticket Management System.

About Us

Kirkland & Ellis LLP is a leading international law firm known for its commitment to excellence and client service. We are proud to offer a dynamic and inclusive work environment that fosters professional growth and development.



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