Global IT Support Service Desk II: Technical Expertise Wanted
2 weeks ago
Job Description
Kirkland & Ellis LLP is seeking a skilled IT Service Desk Analyst II to provide premium support to attorneys, clients, and investors.
Key Responsibilities
- Field and resolve technical issues via phone and email, escalating complex problems to senior technicians.
- Monitor and track customer calls, documenting detailed information in the Service Desk issue tracking system.
- Participate in training and stay up-to-date on latest technologies to provide effective support.
- Fulfill customer requests in a timely and customer-focused manner.
- Work collaboratively with other technical teams to resolve desktop computing issues.
Requirements
- Bachelor's degree or equivalent experience.
- Proven experience in a professional services environment, preferably in a law firm.
- Strong communication, interpersonal, and customer service skills.
- Ability to work in high-pressure situations, handle multiple priorities, and remain flexible.
Preferred Qualifications
- A+ and/or Microsoft certification.
- Experience with messaging, document management, and remote computing.
- Knowledge of Windows Operating System and Firm administrative systems.
Technologies and Software
- Microsoft Office 365 Suite.
- iManage Work.
- Citrix /VPN.
- Microsoft Multi-factor Authentication.
- ITSM Ticket Management System.
About Us
Kirkland & Ellis LLP is a leading international law firm known for its commitment to excellence and client service. We are proud to offer a dynamic and inclusive work environment that fosters professional growth and development.
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