Service Desk Support Specialist
2 months ago
Service Desk Analyst Role Overview
The Service Desk Analyst position at Nando's UK & IRE requires a professional with excellent technical skills and customer service experience. As a key member of the IT team, the successful candidate will be responsible for delivering high-quality support to users across the organization.
Key Responsibilities:
- Log and resolve user incidents and requests in a timely and effective manner
- Collaborate with the Service Team Leader to develop and implement knowledge base articles and procedures
- Perform hands-on fixes at desktop level, including software installations and hardware configurations
- Ensure restaurant hardware and software are investigated and resolved promptly
- Deliver technical inductions to new starters and provide training to users as needed
Requirements:
- 18+ months Service Desk experience in a fast-paced environment
- Understanding of ITIL practices and experience with ticketing software
- Strong technical skills, including software installation and patching
- Excellent communication and interpersonal skills
- Ability to work in a high-pressure environment and prioritize tasks effectively
Working at Nando's UK & IRE
Nando's UK & IRE is a dynamic and fast-paced organization that requires its employees to be adaptable and customer-focused. As a Service Desk Analyst, you will have the opportunity to work with a talented team and make a meaningful contribution to the company's success.
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