Workplace Experience Coordinator

3 days ago


Manchester, United Kingdom CBRE Full time

Job Summary:


This role is responsible for delivering exceptional workplace experience to employees and guests. A key member of the CBRE team, the Workplace Experience Host will be the first point of contact for visitors and will be responsible for making a positive impression of the organization.



Key Responsibilities:

  • Greets employees and announces clients, applicants, and visitors, conducting guest registration through badging software and arranging escorts as needed.
  • Assists with scheduling and preparing meeting and conference rooms, coordinating setup and arranging for projectors and other meeting equipment.
  • Provides personal services to employees and guests, including arranging local transportation, office wayfinding, and visitor refreshments.
  • Maintains the reception area, conference rooms, and other common areas, requesting building and housekeeping services as needed.
  • Assists the Workplace Experience Team and CBRE community with general administrative support, including mail services, event management, and desk booking.
  • Supports the on-boarding process for new employees, including orientation, training, and equipment ordering.
  • Ensures safety standards are met and manages facilities and office requests.


Site Specific Responsibilities:

  • Deals with telephone calls in a welcoming and positive manner, taking and passing on accurate messages using multiple technologies.
  • Courteously greets and interacts with visitors, managing room and hospitality bookings.
  • Assists with setting up meeting rooms, arranging hospitality, and organizing catering.
  • Manages the diary, handles customer queries, and raises any health and safety concerns.


Requirements:

  • A minimum of 1-2 years of experience in a front desk, concierge, hospitality, or customer service role.
  • Experience in facilities management and/or dealing with suppliers/contractors is beneficial.


CBRE values candidates with strong communication and interpersonal skills, who can work well in a team and provide exceptional customer service.



Language: en



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