Workplace Experience Host

6 months ago

Manchester, United Kingdom Mitie Full time

We are on the lookout for a professional, welcoming, and experienced workplace experience host - barista to join our team. You will perform hospitality duties efficiently and effectively on behalf of the building in which you are located in.

Working within a 5* Mitie team, you will be the face of the client workspace, taking full ownership of the working environment by delivering a first-class service across all integrated facilities management services. You will ensure all customer requests and site activities are carried out efficiently and effectively whilst providing an exceptional customer experience for all whom reside or visit client premises.

Main Duties:

- To provide the client and customers with an exceptional customer experience and journey
- Liaise with service providers to ensure delivery of a quality service, on time, to specification
- Support the Service Level Agreement by ensuring that all activities are carried out effectively
- Ensure all customer requests are dealt with efficiently and effectively and the customer is kept fully updated with progress
- Acquire and maintain a comprehensive knowledge of all on site services to be able to advise individual customers in line with their needs
- Support Emergency Evacuation procedures and personal emergency evacuation plans (PEEPS) for less abled guests
- Carry out a daily inspection of the client workplace facility at the beginning of each day to maintain workplace functionality, Identifying, reporting and resolving faults, cleaning, maintenance and landscaping needs in addition to HS&E and Operational issues
- Complete daily periodic checks of all stationery hubs and tea points to ensure tidiness, cleanliness and all sundries are replenished in a timely, manner
- Complete daily checks of conferencing and event spaces, setting each space to a defined local standard; Including regularly performing stock checks in the coffee bar and placing new orders
- Preparing and serving hot and cold drinks such as coffee, tea and speciality beverages.
- Ensure all orders requests are completed in accordance with the SLA
- To ensure all orders are delivered in timely manners
- Receiving and distributing stock supplies
- The Workplace Experience Barista will support and assist the client with both onsite and offsite events, acting as a main point of contact to ensure everything runs effortlessly
- To ensure meeting Hythe is organised for events in conjunction with Host. Liaising with host and to assist with the delivery of events as they occur. This may require some flexibility with work hours on occasion for attendance at early morning or evening events as well as assisting with hospitality suites (waitressing, serving alcoholic drinks and manning registration desk)
- Work flexibly to support out of hour requests and extended hours to self-cover operations
- Provide operational support to any internal events

Role Description:

- Working closely with the catering team, ensure all hospitality orders are delivered correctly and on time, and that all completed hospitality is collected efficiently
- Support the mail room team when required carry out Internal/external post and courier deliveries/collections
- Attend weekly service line meetings to ensure a one team ethos is created throughout the team, use these forums to share information that may impact other service lines
- Liaising with the Workplace Experience Host Team Leader, oversee all contractor activity to minimise impact on site operation and customers
- Raise accident and incident reports and track through to closure
- Actively seek and review customer feedback, track remedial actions through to closure
- Support TLT in the implementation, management, and ongoing adherence to group policies, such as clear desk policy, championing the workplace environment and adhering to TLT and best industry practice standards
- Support with all internal and external audits
- Provide cover for absence, breaks and when requested
- Assist with offices moves and changes where that move / relocation is under 10 people
- Work flexibly to support out of hour requests and extended hours to self-cover operations
- Work to and periodically review and update a standard set of operating procedures
- Proactively make recommendations/suggestions/initiatives to support contract evolution
- To assist in any other reasonable duties as required by your manager or clients
- Demonstrating and leading a “one team” approach
- Uphold the vision and values of Signature in all actions and behaviours
- Maintain and practice a high degree of confidentiality and integrity
- Ensure client needs are met in terms of greeting visitors
- Provide IT assistance and attend regular training of services
- To ensure that visitors are entered on to the building visitor database through an online software package
- To build professional relationships with key stakeholders to develop knowledge of personal requirement
- To act as the central point of

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