Workplace Experience Host

7 months ago

Manchester, United Kingdom Mitie Full time

We are on the lookout for a professional, welcoming, and experienced workplace experience host to join our team. Working within a 5* Mitie team, you will be the face of the client workspace, taking full ownership of the working environment by delivering a first-class service across all integrated facilities management services.

Main Duties:

- To provide the client and customers with an exceptional customer experience and journey
- Liaise with service providers to ensure delivery of a quality service, on time, to specification
- Support the Service Level Agreement by ensuring that all activities are carried out effectively
- Ensure all customer requests are dealt with efficiently and effectively and the customer is kept fully updated with progress
- Acquire and maintain a comprehensive knowledge of all on site services to be able to advise individual customers in line with their needs
- Support Emergency Evacuation procedures and personal emergency evacuation plans (PEEPS) for less abled guests
- Carry out a daily inspection of The TLT workplace facility at the beginning of each day to maintain workplace functionality, Identifying, reporting and resolving faults, cleaning, maintenance and landscaping needs in addition to HS&E and Operational issues
- Complete daily periodic checks of all stationery hubs and tea points to ensure tidiness, cleanliness and all sundries are replenished in a timely, manner
- Complete daily checks of all meeting, conferencing and event spaces, setting each space to a defined local standard; Including the provision and restocking of all stationery, flip chart and sundry items, and testing that all AV and conferencing technology is fully operational
- Ensure all meeting room requests are completed in accordance with the SLA and customers are communicated to with all booking information
- To ensure rooms are allocated effectively and to maintain the NFS room booking system and ensure all entries are accurate and to update the diary for the visitors
- The Workplace Concierge may occasionally support and assist the client with both onsite and offsite events, acting as a main point of contact to ensure everything runs effortlessly
- Coordinating of events and large-scale meeting, such as group wide events or senior management meetings
- To ensure meeting rooms are organised for events in conjunction with Host. Liaising with host and to assist with the delivery of events as they occur. This may require some flexibility with work hours on occasion for attendance at early morning or evening events as well as assisting with hospitality suties (waitressing, serving alcoholic drinks and manning registration desk

Role Description:

- Work flexibly to support out of hour requests and extended hours to self-cover operations
- Provide operational support to any internal events
- Working closely with the catering team, ensure all hospitality orders are delivered correctly and on time, and that all completed hospitality is collected efficiently
- Customer support and training of employees in the use of NFS systems (or alternative)
- Support the mail room team when required carry out Internal/external post and courier deliveries/collections
- Attend weekly service line meetings to ensure a one team ethos is created throughout the team, use these forums to share information that may impact other service lines
- Liaising with the Workplace Experience Manager oversee all contractor activity to minimise impact on site operation and customers
- Raise accident and incident reports and track through to closure
- Actively seek and review customer feedback, track remedial actions through to closure
- Support Client in the implementation, management, and ongoing adherence to group policies, such as clear desk policy, championing the workplace environment and adhering to client and best industry practice standards
- Support with all internal and external audits
- Provide cover for absence, breaks and when requested
- Assist with offices moves and changes where that move / relocation is under 10 people
- Work flexibly to support out of hour requests and extended hours to self-cover operations
- Work to and periodically review and update a standard set of operating procedures
- Proactively make recommendations/suggestions/initiatives to support contract evolution
- To assist in any other reasonable duties as required by your manager or clients
- Demonstrating and leading a “one team” approach
- Uphold the vision and values of Signature in all actions and behaviours
- Maintain and practice a high degree of confidentiality and integrity
- Ensure client needs are met in terms of greeting visitors, answering telephone calls, directing calls, booking meeting rooms, car parking facilities etc
- Provide IT assistance and attend regular training of services
- Set up all IT equipment for each meeting
- To ensure that visitors are entered on to the building visitor database through an online software package
- To b

  • Workplace Experience Host

    7 months ago

    Manchester, United Kingdom Mitie Full time

    We are on the lookout for a professional, welcoming, and experienced workplace experience host - barista to join our team. You will perform hospitality duties efficiently and effectively on behalf of the building in which you are located in. Working within a 5* Mitie team, you will be the face of the client workspace, taking full ownership of the working...

  • Workplace Host

    7 months ago

    Manchester, United Kingdom CBRE Full time

    Overview: We are seeking a friendly and customer-oriented Workplace Host (FTC) to join our team. As the first point of contact for guests, you will play a crucial role in providing exceptional Customer Service and ensuring a positive experience for all colleagues, contractors and visitors. Please note that this is a Fixed Term Contract...

  • Check-in Host/greeter

    4 days ago

    Manchester, United Kingdom My Property Host Full time

    My Property Host are a leading UK short-let property management company. We are looking for personable and reliable check-in hosts to join our ever-expanding team conducting guest check-ins in our Manchester property. You set your own availability and we assign check-ins to you. Other ad-hoc tasks are also required on occasion. Check-ins and ad-hoc work are...

  • The Crystal Maze Live Experience Operations Host

    7 months ago

    Manchester, United Kingdom The Crystal Maze Live Experience Manchester Full time

    Little Lion Entertainment, is a fast-growing entertainment group, specialising in creating cutting-edge and memorable experience-led attractions. We are looking for **Operations Assistants** to work within our London attraction**:The Crystal Maze Live Experience**. **The Role** Whether it is welcoming our guests and getting them excited to dive into the...

  • The Crystal Maze Live Experience Operations Host

    7 months ago

    Manchester, United Kingdom The Crystal Maze Live Experience Manchester Full time

    Little Lion Entertainment, is a fast-growing entertainment group, specialising in creating cutting-edge and memorable experience-led attractions. We are looking for **Operations Assistants** to work within our London attraction**:The Crystal Maze Live Experience**. **The Role** Whether it is welcoming our guests and getting them excited to dive into the...

  • Workplace Experience Designer

    4 weeks ago

    Manchester, United Kingdom Construction Resources Ltd Full time

    **About Us**We are Construction Resources Ltd, a £44 million turnover company committed to improving our net profit over the next 2 years.We are looking for an experienced professional to join our team as a Workplace Experience Designer.Your role will involve creating innovative workplace solutions that meet the needs of our clients.About the RoleThe...

  • Host

    7 months ago

    Manchester, United Kingdom Nell's at Kampus Full time

    We create places full of happy faces. Nell’s is looking for a fabulous host to join the team. Here at Nell's we serve up our famous New York slices alongside frozen margs and delicious pints in the heart of the city. Bring your talents and passion to provide an excellent customer experience to the table here at Nell’s. This is a new role for us, so...

  • Host

    1 week ago

    Manchester, United Kingdom Inchcape Full time

    **Host - VW Manchester Van Centre** **£ 20,663.28 for 40 hours a week** As a Host will receive a competitive salary, we also offer great benefits including: - **Vehicle purchase discounts** - There are plenty ways that you & your family can Drive with Us at Inchcape, from vehicle discounts to service offers. Own your dream car for less. - **A pension...

  • Head Host

    7 months ago

    Manchester, United Kingdom Caravan Manchester Full time

    **Head Host** **Up to £15.44 per hour, depending on experience** Caravan is heading to Manchester this summer! With the opening day set for early August, we're searching for an outstanding team to help us launch our first location outside of London. Our new spot will feature its very own coffee roastery, an outdoor terrace, an innovative bar with amazing...

  • Workplace Experience Lead

    1 week ago

    Greater Manchester, United Kingdom Office Angels Full time

    Workplace Experience Lead Job Description:We are seeking a skilled Workplace Experience Lead to join our team at Office Angels. As a key member of our organisation, you will be responsible for shaping our company culture, enhancing HR policies, and fostering a collaborative and supportive work environment.About the Role:Develop and cultivate our company's...

  • Host

    7 months ago

    Manchester, United Kingdom Compass Group Full time

    **What you'll be doing**: Host - freight Island Manchester £11.50 per hour **Host Job Description - 35 hours per week - £11.50 per hour** Our hosts are the first point of contact for our guests, for this role you should have excellent organisational and people skills, to make sure our guests have a positive dining experience from the moment they arrive...

  • Workplace Experience Senior Coordinator

    7 months ago

    Manchester, United Kingdom Latham & Watkins LLP Full time

    About Latham & Watkins: Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect,...

  • Casino Experience Host

    3 days ago

    Greater Manchester, United Kingdom Grosvenor Casinos Limited Full time

    Job Description:Grosvenor Casinos Limited is seeking an Electronic Gaming Host to provide exceptional customer service and create a memorable experience for our guests. As the face of our business, you will be responsible for greeting and looking after electronic gaming customers in a welcoming and caring manner.This role requires passion for people and...

  • Host

    4 weeks ago

    Manchester, United Kingdom Isabel Mayfair Enterprise Full time

    MAYA MANCHESTER HOST/HOSTESS A STYLISH AND LIVELY COMBINATION OF RESTAURANT AND BAR ON THE CORNER OF CHORLTON STREET AND CANAL STREET, NEWLY OPENED IN SPRING 2024.Situated within an iconic location of Manchester's nightlife history and split across three floors, Maya will house numerous areas, each with its own vibe, to take guests from day to night.From a...

  • Party Host

    7 months ago

    Manchester, United Kingdom Lucid Escapes Full time

    Would you like to get paid to party? We are currently hiring for friendly and outgoing hosts to lead our organised barcrawls. Previous host, hostessing experience is preffered but not necessary as full training is provided. Must be over 18 due to the nature of the job. Your roles and responsibilities as a host include, **Guiding your group on a set...

  • Host

    7 months ago

    Manchester, United Kingdom The Restaurant Group Ltd Concessions - Giraffe Manchester Airport T2 Full time

    **Host** Join one of the UK's leading hospitality businesses as a host. In return you'll get free meals on shift, up to 50% discount at all our brands with no limit on number of guests, and excellent career opportunities plus many other benefits. Create unforgettable guest experiences! In our busy airport site, you will make sure guests holiday's start off...

  • Host

    7 months ago

    Manchester, United Kingdom Freight Island Full time

    Our hosts are the first point of contact for our guests, for this role you should have excellent organisational and people skills, to make sure our guests have a positive dining experience from the moment they arrive until their departure. **Key Skills**: - Welcoming guests into the venue. - Escort guests to their assigned dining or bar area. - Manage...

  • Host/hostess

    7 months ago

    Manchester, United Kingdom Hesketh James Recruitment Full time

    **MULTI SITE BUILDING HOST REQUIRED** **SERVICED OFFICE SPACE** **LOCATION: MANCHESTER CITY CENTRE** **SALARY: £24,960 + BENEFITS & THE OPPORTUNITY TO WORK FOR AN EXCITING WELL-RESPECTED COMPANY** **MONDAY TO FRIDAY HOURS - NO EVENINGS OR WEEKENDS** My client is a well-respected company with a reputation for developing high end workspace. A...

  • Host

    6 days ago

    Manchester, United Kingdom Coast to Coast Full time

    If it's smoky, crispy, sticky or spicy, we've discovered it and we're serving here at Coast to Coast with a giant helping of hospitality, friends family and fun. Join our font of house team and whatever your level of experience we will support you in making your career as a Host with us a success. **What will life as a Host in the Coast to Coast family look...

  • Host

    1 week ago

    Manchester, United Kingdom Concessions Full time

    Our brand portfolio includes Brewdog, Giraffe, Shake Shack, Archies, Frankie and Benny's, Crepeaffaire and many more. Our values of Freshness, Integrity, Collaboration and Excellence are at the heart of everything that we do. Join our font of house team and whatever your level of experience we will support you in making your career as a host with us a...