Workplace Experience Host

4 weeks ago

Manchester, United Kingdom Mitie Full time

We are on the lookout for a professional, welcoming, and experienced workplace experience host to join our team. Working within a 5* Mitie team, you will be the face of the client workspace, taking full ownership of the working environment by delivering a first-class service across all integrated facilities management services.

Main Duties:

- To provide the client and customers with an exceptional customer experience and journey
- Liaise with service providers to ensure delivery of a quality service, on time, to specification
- Support the Service Level Agreement by ensuring that all activities are carried out effectively
- Ensure all customer requests are dealt with efficiently and effectively and the customer is kept fully updated with progress
- Acquire and maintain a comprehensive knowledge of all on site services to be able to advise individual customers in line with their needs
- Support Emergency Evacuation procedures and personal emergency evacuation plans (PEEPS) for less abled guests
- Carry out a daily inspection of The TLT workplace facility at the beginning of each day to maintain workplace functionality, Identifying, reporting and resolving faults, cleaning, maintenance and landscaping needs in addition to HS&E and Operational issues
- Complete daily periodic checks of all stationery hubs and tea points to ensure tidiness, cleanliness and all sundries are replenished in a timely, manner
- Complete daily checks of all meeting, conferencing and event spaces, setting each space to a defined local standard; Including the provision and restocking of all stationery, flip chart and sundry items, and testing that all AV and conferencing technology is fully operational
- Ensure all meeting room requests are completed in accordance with the SLA and customers are communicated to with all booking information
- To ensure rooms are allocated effectively and to maintain the NFS room booking system and ensure all entries are accurate and to update the diary for the visitors
- The Workplace Concierge may occasionally support and assist the client with both onsite and offsite events, acting as a main point of contact to ensure everything runs effortlessly
- Coordinating of events and large-scale meeting, such as group wide events or senior management meetings
- To ensure meeting rooms are organised for events in conjunction with Host. Liaising with host and to assist with the delivery of events as they occur. This may require some flexibility with work hours on occasion for attendance at early morning or evening events as well as assisting with hospitality suties (waitressing, serving alcoholic drinks and manning registration desk

Role Description:

- Work flexibly to support out of hour requests and extended hours to self-cover operations
- Provide operational support to any internal events
- Working closely with the catering team, ensure all hospitality orders are delivered correctly and on time, and that all completed hospitality is collected efficiently
- Customer support and training of employees in the use of NFS systems (or alternative)
- Support the mail room team when required carry out Internal/external post and courier deliveries/collections
- Attend weekly service line meetings to ensure a one team ethos is created throughout the team, use these forums to share information that may impact other service lines
- Liaising with the Workplace Experience Manager oversee all contractor activity to minimise impact on site operation and customers
- Raise accident and incident reports and track through to closure
- Actively seek and review customer feedback, track remedial actions through to closure
- Support Client in the implementation, management, and ongoing adherence to group policies, such as clear desk policy, championing the workplace environment and adhering to client and best industry practice standards
- Support with all internal and external audits
- Provide cover for absence, breaks and when requested
- Assist with offices moves and changes where that move / relocation is under 10 people
- Work flexibly to support out of hour requests and extended hours to self-cover operations
- Work to and periodically review and update a standard set of operating procedures
- Proactively make recommendations/suggestions/initiatives to support contract evolution
- To assist in any other reasonable duties as required by your manager or clients
- Demonstrating and leading a “one team” approach
- Uphold the vision and values of Signature in all actions and behaviours
- Maintain and practice a high degree of confidentiality and integrity
- Ensure client needs are met in terms of greeting visitors, answering telephone calls, directing calls, booking meeting rooms, car parking facilities etc
- Provide IT assistance and attend regular training of services
- Set up all IT equipment for each meeting
- To ensure that visitors are entered on to the building visitor database through an online software package
- To b

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