Resident Liaison Officer/ Administration Officer
9 hours ago
Your key responsibilities will include:
* Setting up, undertaking, and managing the Tenant/Customer/Resident Liaison Service across multiple sites.
* Attending regular client representative and tenant meetings to ensure the highest level of customer service is provided at all times.
* Ensuring a consistent approach to customer care is adopted.
* Managing the Tenant's Complaints procedures as a point of escalation.
* Maintaining and updating the on-site Database to reflect on-going works.
To be successful in this role, you will have a strong knowledge of internal and external programmes, excellent customer service and IT skills, and a full UK driving licence with access to a vehicle.
If you are a motivated and experienced RLO with a proven track record of successfully managing the workload across planned maintenance programmes, we would love to hear from you.
About Wates Group:
Wates is one of the UK's leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment.
Our purpose is to reimagine places for people to thrive, and our three promises are:
* Thriving places - working with customers, partners, and communities to create places that are more sustainable, inclusive, and full of opportunity.
* Thriving planet - protecting nature and taking action on climate change by collaborating and innovating with our partners.
* Thriving people - creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care.
We are proud to be recognised as Gold Investors in People and as a Disability Confident employer.
If you are passionate about delivering exceptional customer service and making a difference in the lives of our residents, please apply for this exciting opportunity.
We look forward to hearing from you"}
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Walton-on-Thames, Surrey, United Kingdom Wates Group Full timeJob SummaryWe are seeking an experienced Resident Liaison Officer/ Administration Officer to join our Wates team within our Responsive Maintenance division. As a key member of our team, you will be responsible for delivering support to our residents across multiple sites.Key ResponsibilitiesEstablish and manage the Tenant/Customer/Resident Liaison Service...
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Walton-on-Thames, Surrey, United Kingdom Wates Group Full timeJob SummaryWe are seeking an experienced Resident Liaison Officer/ Administration Officer to join our Wates team within our Responsive Maintenance division. As a key member of our team, you will be responsible for delivering support to our residents and ensuring a consistent approach to customer care is adopted.Key ResponsibilitiesEstablish and manage the...
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Walton-on-Thames, Surrey, United Kingdom Wates Group Full timeJob SummaryWe are seeking an experienced Resident Liaison Officer/ Administration Officer to join our Wates team within our Responsive Maintenance division. As a key member of our team, you will be responsible for delivering support to our residents and ensuring a consistent approach to customer care is adopted.Key ResponsibilitiesEstablish and manage the...
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