Resident Liaison Officer/ Administration Officer

3 days ago


WaltononThames, Surrey, United Kingdom Wates Full time

We are seeking a highly skilled Resident Liaison Officer/ Administration Officer to join our Wates team within our Responsive Maintenance division.

About the Role:


  • Establish and manage the Tenant/Customer/Resident Liaison Service across multiple sites, ensuring seamless communication and support.
  • Attend regular client representative and tenant meetings to maintain the highest level of customer service and satisfaction.
  • Develop and implement a consistent approach to customer care, fostering a positive and responsive environment.
  • Manage the Tenant's Complaints procedures as a point of escalation, resolving issues efficiently and effectively.
  • Maintain and update the on-site Database to reflect ongoing works, ensuring accurate and up-to-date information.

Requirements:


  • A full UK driving licence with access to a vehicle is essential for this role.
  • Proven experience as a Resident Liaison Officer with a successful track record of managing workload across planned maintenance programmes.
  • Strong knowledge of internal and external programmes, with excellent customer service and IT skills.

As a key member of our team, you will be responsible for delivering exceptional customer service and support to our residents, ensuring their needs are met and exceeded.



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