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Healthcare Administration Specialist
3 months ago
Barchester Healthcare is seeking a skilled and committed Administrator to take on a crucial role within the management framework of our care facility.
In this dynamic position, you will provide essential support to the General Manager, ensuring the seamless operation of a high-quality care home. Your responsibilities will encompass managing aspects of Customer Experience, alongside Human Resources, Recruitment, Payroll, Finance, and overseeing junior administrative staff.
The ideal candidate will be a self-reliant and professional individual, enthusiastic about fostering a positive image when interacting with others and discussing the care home, thereby creating a favorable impression.
Strong IT capabilities and excellent organizational skills are essential, as our Administrators must also be adept at guiding others.
KEY RESPONSIBILITIES
- Foster a welcoming atmosphere for residents, staff, and visitors
- Manage inquiries and tours of the facility for potential families, ensuring the customer database is maintained to support the home's commercial success and conversion of inquiries
- Enhance the occupancy and reputation of the Care Home as part of a community outreach initiative
- Support feedback from residents and families with a focus on customer satisfaction
- Assist in the recruitment process for home staff, conducting employment checks and coordinating inductions
- Prepare payroll for home-based employees
- Provide guidance to staff on HR-related queries using available tools and resources
- Ensure secure storage of all personal files
- Attend meetings and produce precise notes and minutes as required
- Ensure completion of all staff rotas
- Manage petty cash, safe contents, and resident fund accounts
- Update training, supervision, and appraisal records for staff
- Offer advice on staff development opportunities, including pathways to Apprenticeships and qualifications
ESSENTIAL QUALIFICATIONS
- Experience in a customer-oriented role
- Previous experience in HR administration and recruitment
- High attention to detail and ability to prioritize tasks effectively
- Proficient in Microsoft Office, particularly Word, Excel, and Outlook
- A CIPD qualification would be advantageous
BENEFITS AND REWARDS
- Performance bonus for achieving a Good or Outstanding CQC inspection
- Unlimited access to a generous referral scheme, earning rewards for successful referrals
- Access to a variety of retail and leisure discounts with major brands
- Complimentary access to medical specialists for second opinions
- Confidential and free access to counseling and legal services
- Tax code review service to ensure correct tax payments
- Opportunity to participate in a monthly staff lottery
Barchester Healthcare is proud to be recognized as one of the best companies to work for in the UK, dedicated to valuing and respecting our team members.
If you are looking to advance your administrative career with a supportive employer that offers growth opportunities, Barchester is a rewarding place to develop your skills.
