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Resident Liaison Officer/ Administration Officer

2 months ago

WaltononThames, Surrey, United Kingdom Wates Group Full time

Job Summary

We are seeking an experienced Resident Liaison Officer/ Administration Officer to join our Wates team within our Responsive Maintenance division. As a key member of our team, you will be responsible for delivering support to our residents across multiple sites.

Key Responsibilities

  • Establish and manage the Tenant/Customer/Resident Liaison Service across multiple sites, ensuring a consistent approach to customer care.
  • Attend regular client representative and tenant meetings to ensure the highest level of customer service is provided at all times.
  • Manage the Tenant's Complaints procedures as a point of escalation, providing effective solutions to resolve issues.
  • Maintain and update the on-site Database to reflect on-going works, ensuring accurate records are kept.

Requirements

  • You must have a full UK driving licence with access to a vehicle.
  • Proven track record of successfully managing the workload across planned maintenance programmes.
  • Strong knowledge of internal and external programmes, with excellent customer service and IT skills.

About Wates

Wates is one of the UK's leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment. Our purpose is to 'reimagining places for people to thrive', and our three promises are:

Thriving Places – working with customers, partners, and communities to create places that are more sustainable, inclusive, and full of opportunity.

Thriving Planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.

Thriving People – creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care.

We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.