Technology Process Owner

2 days ago


London, Greater London, United Kingdom People's Partnership Full time

Company Overview

People's Partnership is a not-for-profit organisation committed to making the future-saving experience simple for members. Our values focus on fairness, simplicity, and exceptional service.

Job Description

We're seeking an experienced professional to join our IT Service Management team as an Incident and Service Request Manager. Key responsibilities include:

  • Owning and managing Incident, Major Incident, and Service Request processes.
  • Collaborating with cross-functional teams to ensure seamless delivery of services.

Requirements

We require a seasoned professional with in-depth experience in managing Incidents, Major Incidents, and Requests. A strong background in ITIL Service Management is essential, particularly in Service Design, Transition & Operations.

Benefits

The successful candidate can expect a salary of at least £61,000 per annum, depending on location and experience. Benefits include generous pension contributions, real living wage, and employee perks such as income protection, critical illness cover, and more.



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