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VIP Operations Manager
2 months ago
About the Role
We are seeking a highly organized and detail-oriented VIP Operations Manager to join our team at Endeavor. As a key member of our global events team, you will play a critical role in ensuring the smooth execution of our international art fairs and VIP experiences.
Key Responsibilities
- VIP Data and Digital Management
- Collaborate with our data and digital teams to maintain and manage our CRM database, ensuring data integrity and accuracy.
- Liaise closely with our digital team to ensure the maintenance and regular updating of our VIP dashboard and website.
- Manage our customer service platform, Intercom.
- Invitation Process Management
- Work closely with our data team to curate and review invitation lists for each fair.
- Collaborate with our regional VIP teams to complete invitation reviews before every fair.
- Oversee the sending of invitations and tracking of responses on Power BI, providing regular updates to our leadership team.
- Review best practices and streamline the invitation process to enhance efficiency.
- VIP Inbox Team Management
- Manage a team of temporary VIP inbox staff for each fair, setting their schedules and arranging their contracts with HR.
- Oversee the budget for VIP inbox staff and process their invoices.
- Ensure clear communication and efficient workflow within the team.
- VIP Consultant Support
- Work closely with our VIP consultants to ensure they have all necessary information prior to each fair.
- Oversee travel and accommodation for VIP consultants where relevant.
- Help with planning around VIP consultant events in their respective cities, liaising with our regional VIP teams and events team.
- VIP Desk Management
- Shared management responsibilities of the VIP desk at all fairs, including supporting on training temporary VIP and exhibitor assistants.
- Ensure that VIPs have a seamless and positive experience on-site.
Requirements
- Proven experience in an arts-based institution is highly desirable.
- Previous project management and operational experience.
- Excellent communication and interpersonal abilities.
- Experience of using Microsoft Suite, particularly Excel.
- Proficiency in CRM systems.
- Experience processing invoices and managing budgets desirable.
- Strong analytical skills and attention to detail.
- Demonstrated ability to streamline processes and improve operational efficiency.
- Excellent organizational and time management skills.
- Ability to work under pressure, meet tight deadlines, and collaboratively work as part of a team.
- Experience of working with data, analytics, and a database preferable.
- Flexibility to travel and work weekends as required.
