Senior CX Researcher

3 weeks ago


Solihull, Solihull, United Kingdom Gymshark Full time

At Gymshark, we're seeking a highly skilled Senior CX Researcher to join our Customer Experience team. As a key member of our team, you'll be responsible for delivering actionable insights and ensuring our community members are at the heart of our decision-making process.

This is an exciting opportunity for a research professional with a strong understanding of research methodologies and the ability to ask the right questions and identify effective research and analytical methods to solve business problems.

Key Responsibilities:

  • Lead the delivery of brand health tracking and coordinate our community research panel to deeply understand our community members.
  • Utilize a range of qualitative and quantitative research techniques to better understand our community and their needs.
  • Work closely with the team to deliver actionable insights into our current and future customers.
  • Develop and maintain strong relationships with stakeholders to drive change across the organization.
  • Present findings to both technical and non-technical stakeholders in an engaging and confident manner.

Requirements:

  • Proven experience in leading both quant and qual research to a high standard.
  • Ability to synthesize data and insights from various data sources into a cohesive story.
  • Strong understanding of the big picture and where Brand research can add value to strategic decision-making.
  • Demonstrated experience in sharing insights and driving change across a large organization.
  • Excellent presentation skills and ability to work as part of a high-performing team.

About Us:

Gymshark is a rapidly growing company that's passionate about uniting the conditioning community. We believe in putting the sweat in today to prepare for tomorrow, and we give our community the tools they need to reach further, go faster, and be stronger.

Perks:

  • Competitive bonus scheme
  • Choice of private medical insurance or healthcare cash plan
  • 25 days' holiday + birthday and bank holidays
  • Flexible working culture
  • Collaborative and inspiring working environment
  • Employer pension contributions up to 7%
  • Life assurance at four times basic salary
  • 50% Gymshark discount
  • Gymshark gift card for each year of service
  • Financial, physical, and mental wellbeing support
  • Great training and learning resources
  • Choice of hardware and access to best software
  • Paid time off when physically and mentally unwell
  • Generous family leave package
  • Refuel - healthy fresh food at GSHQ
  • Lifting Club (LC) gym membership
  • Free monthly massages
  • Beauty and barber facilities
  • Free on-site parking

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