Senior CX Researcher

2 months ago

Solihull, United Kingdom Gymshark Full time

Join us as a Senior CX Researcher - 12 month FTC in our Customer Experience team to help deliver actionable insights, and ensure we are putting our community members at the centre of decision making.

This is an amazing opportunity for a research professional who has a strong understanding of research methodologies and the ability to ask the right questions and identify the most effective research and analytical methods to solve business problems.

Here's why to come onboard:

Youll be working on two core capabilities within the team - leading the delivery of brand health tracking and co-ordinating our community research panel, helping us to deeply understand our community members and placing you at the heart of our rapid growth into a billion-dollar global business.This role is genuinely important to our service performance delivering actionable insights into our current and future customers and utilising a range of qualitative and quantitative research techniques to better understand our community and their needs.Our team and remit are rapidly growing with the business, and the opportunities to test and learn, educate and build relationships are endless.We operate in a fast paced, agile working environment which creates opportunities for anyone who wants to enhance their skillset alongside the BAU activities.The Hybrid working pattern features a minimum of three days a week at our Solihull HQ office.

And heres what we are looking for from you:

Able to lead both quant and qual research to a high standard.Able to synthesize data and insights from a variety of data sources into one cohesive story including secondary market data and primary research outputs.An ability to understand the big picture and where Brand research can add value to strategic decision making.Demonstrated experience in sharing insights and driving change across a large organisation.Ability to work as part of a high performing team, supporting the development of more junior team members.Superb presentation skills, able to confidently explain findings to both technical and non-technical stakeholders in an engaging way.Able to build and maintain strong relationships with stakeholders.Able to effectively manage multiple projects, proactively raising risks and blockers to management.

CLOSING DATE: 30th July . 

BELONGING AT GYMSHARK.

Our mission is to be a place where everyone belongs. Were an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. Were committed to finding reasonable adjustments* for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. *If youd like to request a reasonable adjustment please email . 

ABOUT US.

Were here to unite the conditioning community. We believe that putting the sweat in today, prepares us for tomorrow. So, we give people the tools they need to reach further, go faster, be stronger. We celebrate those who show up for themselves to be their physical or mental best, whatever that means for them. Its what we want for our community, and our team. A team thats growing rapidly around the world. A collective of talented individuals working together to invent Gymsharks future. Our plans are ambitious, and were looking for people who want to join us for the ride our growth will be your growth.

THE PERKS.

Competitive Win Together, Lose Together Bonus
Choice of Private Medical Insurance or Healthcare Cash Plan, paid for by us
25 days holidays + your birthday and all the Bank Holidays which can be substituted and taken whenever you want.
A truly Flexible Working Culture
A collaborative, creative and inspiring working environment
Employer pension contributions up to 7%
Life Assurance at four times your basic salary
50% Gymshark Discount
Gymshark Gift Card for each year of service
Financial, Physical and Mental Wellbeing Support
Great Training and Learning Resources
Choice of hardware and access to the best software
Paid time off when youre physically and mentally unwell
Very Generous Family Leave package we support you extending your family
Refuel - Healthy fresh food at GSHQ
️️ Lifting Club (LC) Gym Membership
Free monthly massages
Beauty and Barber facilities
Free on-site parking

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