Customer Service Representative
4 weeks ago
Role Profile: Service Centre Advisor
At Auto Windscreens, we're committed to delivering exceptional customer service and innovative solutions in the automotive glazing industry.
We're seeking a highly motivated and organized Service Centre Advisor to join our team at our Cornwall Service Centre.
Key Responsibilities:
- Support the Service Centre Manager and Supervisor in completing general office tasks, ensuring high levels of compliance.
- Provide assistance and support to colleagues and customers, both internally and externally.
- Ensure the efficient running of the network scheduling system, intervening where necessary and maintaining effective communication with external customers, technicians, and management teams.
- Provide operational information and feedback to relevant management teams.
- Liaise closely with external customers, technicians, and field management through clear and timely communication.
- Assist with controlling and replenishing consumable stocks for the Service Centre.
- Ensure Health and Safety processes are adhered to at all times.
- Perform other ad-hoc duties as requested or advised by the Service Centre Manager and Supervisor.
Required Skills:
- Ability to work independently and as part of a team.
- Excellent communication skills, both face-to-face and via the telephone.
- Proven planning and organizational skills.
- Flexible approach to work demands.
- Proactive self-motivation and ability to work independently.
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