Customer Service Representative

2 weeks ago


St Ives, Cornwall, United Kingdom Brook Street Full time
About the Role:

We are seeking a Customer Service Representative to join our team at Brook Street. As a key member of our customer service team, you will be responsible for handling inbound customer queries, processing payment plans, and creating and managing new and existing customer accounts.

Responsibilities:
  • Handle inbound customer queries
  • Process payment plans and up sell products
  • Create and manage new and existing customer accounts
  • Utilise Five9 phone system and Management program

What We Offer:
  • Set Hours: Enjoy your weekends off
  • Great Work Culture: Be part of a supportive and engaging team environment
  • Treat Days: Enjoy special treat days as part of our employee appreciation
  • Smart/Casual Dress Code: Feel comfortable and look professional

Requirements:
  • Positive Attitude: Bring a friendly and enthusiastic approach to your work
  • Reliability: Must have a reliable means of commuting to and from work as hours are fixed
  • Customer-Focused: Ability to handle customer queries and provide excellent service
  • Tech Savvy: Comfortable using the Five9 phone system and Management program


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