Customer Service Representative
2 weeks ago
We are seeking a Customer Service Representative to join our team at Brook Street. As a key member of our customer service team, you will be responsible for handling inbound customer queries, processing payment plans, and creating and managing new and existing customer accounts.
Responsibilities:
- Handle inbound customer queries
- Process payment plans and up sell products
- Create and manage new and existing customer accounts
- Utilise Five9 phone system and Management program
What We Offer:
- Set Hours: Enjoy your weekends off
- Great Work Culture: Be part of a supportive and engaging team environment
- Treat Days: Enjoy special treat days as part of our employee appreciation
- Smart/Casual Dress Code: Feel comfortable and look professional
Requirements:
- Positive Attitude: Bring a friendly and enthusiastic approach to your work
- Reliability: Must have a reliable means of commuting to and from work as hours are fixed
- Customer-Focused: Ability to handle customer queries and provide excellent service
- Tech Savvy: Comfortable using the Five9 phone system and Management program
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