Customer Service Representative
4 weeks ago
Brook Street NMR is seeking a skilled Customer Service Representative to join our team.
Key Responsibilities:
- Handle customer inquiries and resolve issues in a timely and professional manner.
- Process payment plans and upsell products to meet sales targets.
- Create and manage customer accounts, ensuring accurate and up-to-date information.
- Utilize the Five9 phone system and Management program to streamline customer interactions.
What We Offer:
- Set Hours: Enjoy a stable work schedule with no adjustments to working hours.
- Great Work Culture: Be part of a supportive and engaging team environment.
- Treat Days: Enjoy special perks as part of our employee appreciation program.
- Smart/Casual Dress Code: Feel comfortable and look professional.
Requirements:
- Positive Attitude: Bring a friendly and enthusiastic approach to your work.
- Reliability: Must have a reliable means of commuting to and from work as hours are fixed.
- Customer-Focused: Ability to handle customer queries and provide excellent service.
- Tech Savvy: Comfortable using the Five9 phone system and Management program.
We are looking for a motivated and customer-focused individual to join our team. If you have excellent communication skills and a positive attitude, we encourage you to apply.
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