Customer Service Representative

4 weeks ago


St Ives, Cornwall, United Kingdom Brook Street NMR Full time
Job Description

Brook Street NMR is seeking a skilled Customer Service Representative to join our team.

Key Responsibilities:

  • Handle customer inquiries and resolve issues in a timely and professional manner.
  • Process payment plans and upsell products to meet sales targets.
  • Create and manage customer accounts, ensuring accurate and up-to-date information.
  • Utilize the Five9 phone system and Management program to streamline customer interactions.

What We Offer:

  • Set Hours: Enjoy a stable work schedule with no adjustments to working hours.
  • Great Work Culture: Be part of a supportive and engaging team environment.
  • Treat Days: Enjoy special perks as part of our employee appreciation program.
  • Smart/Casual Dress Code: Feel comfortable and look professional.

Requirements:

  • Positive Attitude: Bring a friendly and enthusiastic approach to your work.
  • Reliability: Must have a reliable means of commuting to and from work as hours are fixed.
  • Customer-Focused: Ability to handle customer queries and provide excellent service.
  • Tech Savvy: Comfortable using the Five9 phone system and Management program.

We are looking for a motivated and customer-focused individual to join our team. If you have excellent communication skills and a positive attitude, we encourage you to apply.



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