Customer Service Liaison

2 weeks ago

St Austell, Cornwall, United Kingdom Fluid Branding Full time

Job Summary

We are seeking a highly skilled Customer Service Coordinator to join our team at Fluid Branding. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities

  • Raise orders and manage the order process with our suppliers.
  • Provide excellent customer service and support for our clients.
  • Ensure order data is kept up to date in a clear and concise manner.
  • Keep our customers informed of the status of an order.
  • Communicate with internal stakeholders on issues.
  • Provide supplier performance feedback.
  • General administration of own work and digital workspace.
  • Store order processing and store management alongside the Merchandise Consultant.
  • Raise fulfillment orders and manage the process with all parties.
  • Provide tailored customer support based on developmental, strategic, and global client requirements.
  • Handle customer complaints and problem orders in a calm and professional manner.
  • Remain vigilant and be proactive in problem solving for our clients.
  • Follow warehouse booking in procedures.
  • Provide cover for your teammates when required.
  • Any additional responsibilities as advised by the line manager.

Benefits

  • Our bonus and rewards scheme gives you the chance to earn more and get prizes.
  • Cycle to Work Scheme and Electric Vehicle lease scheme for employees.
  • Our 3 Pillars focus groups give you a say in how the business is run.
  • We're a certified B Corporation and a member of the UN Global Compact.
  • We're Investors in People accredited and offer an employee assistance programme.
  • Our Training platform gives you a real opportunity to learn new skills and progress in your career.
  • We organise a bunch of social activities throughout the year including Christmas parties, an annual Bowling Tournament and get together for an Annual Conference Industry recognised Education programme.

Roles Base

  • Cornwall Office - St Austell.
  • Full Time 37.5 hrs per week.

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