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Business Development Coordinator

2 months ago

St Austell, Cornwall, United Kingdom Fluid Branding Full time

Job Title: Business Development Coordinator - Customer Service

About the Role

We are seeking a highly skilled and experienced Customer Service Coordinator to join our team at Fluid Branding. This is an exciting opportunity for a motivated individual to take on a key role in supporting our clients and driving business growth.

Responsibilities
  • Raise orders and manage the order process with our suppliers, ensuring timely and efficient delivery of products to our clients.
  • Provide exceptional customer service and support, resolving any issues or concerns that may arise in a professional and courteous manner.
  • Maintain accurate and up-to-date records of orders, ensuring seamless communication with internal stakeholders and clients.
  • Stay informed about the status of orders, communicating updates to clients in a clear and concise manner.
  • Collaborate with internal teams to resolve issues and provide feedback to suppliers, ensuring high-quality service delivery.
  • Perform general administration tasks, including managing digital workspaces and maintaining order processing systems.
Requirements
  • Possess excellent attention to detail, with a strong understanding of order processes and procedures.
  • Demonstrate strong communication skills, both written and verbal, with the ability to build effective relationships with clients and internal stakeholders.
  • Have experience working in a fast-paced environment, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Hold a thorough understanding of products and branding methods, with knowledge of shipping and courier booking processes (international & domestic).
  • Be proficient in data input and review skills, with the ability to maintain accurate records and reports.
Benefits
  • A competitive salary of £25,000-£30,000 per annum, based on location and experience.
  • The opportunity to work with a dynamic and innovative company, with a strong focus on employee development and growth.
  • A supportive and collaborative team environment, with opportunities for professional development and training.
  • A comprehensive benefits package, including a bonus and rewards scheme, Cycle to Work Scheme, Electric Vehicle lease scheme, and Employee Assistance Programme.
  • The chance to work in a stimulating and challenging role, with opportunities to learn new skills and progress in your career.
Location

This role is based in our Cornwall Office, located in St Austell. We offer a full-time position, 37.5 hours per week.