Aftersales Service and Parts Advisor
4 days ago
We are seeking a highly skilled and experienced Aftersales Advisor to join our team at Jago Consultants. As a key member of our team, you will be responsible for providing exceptional customer service and support in the areas of vehicle parts and service.
Key Responsibilities- Customer Service and Support: Provide prompt and accurate responses to customer inquiries, offering advice and guidance on vehicle parts, accessories, and servicing.
- Parts Sourcing and Inventory Management: Identify and source vehicle parts and accessories through electronic catalogues and other sources, ensuring accurate inventory levels and timely delivery of parts to the workshop.
- Workshop Support: Maintain a clean, safe, and organized working environment, adhering to health and safety procedures at all times, and participate in training and development opportunities to enhance skills and knowledge.
- Communication and Coordination: Answer incoming phone calls, emails, and other forms of communication in a timely and professional manner, schedule appointments, and maintain accurate and up-to-date appointment calendars.
- Administrative Tasks: Prepare and process customer paperwork and invoices, and provide exceptional customer service and assistance with any customer queries or concerns.
- Prior experience in an automotive parts department or related field.
- Basic knowledge of vehicle components and parts.
- Strong organisational skills and attention to detail.
- Ability to use an electronic parts system, digital diary, and inventory management software.
- Strong communication skills, both written and verbal.
- Ability to work well in a team environment.
- Valid driver's license.
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