Aftersales Service and Parts Advisor

4 days ago


Wokingham, Wokingham, United Kingdom Jago Consultants Full time
About the Role

We are seeking a highly skilled and experienced Aftersales Advisor to join our team at Jago Consultants. As a key member of our team, you will be responsible for providing exceptional customer service and support in the areas of vehicle parts and service.

Key Responsibilities
  1. Customer Service and Support: Provide prompt and accurate responses to customer inquiries, offering advice and guidance on vehicle parts, accessories, and servicing.
  2. Parts Sourcing and Inventory Management: Identify and source vehicle parts and accessories through electronic catalogues and other sources, ensuring accurate inventory levels and timely delivery of parts to the workshop.
  3. Workshop Support: Maintain a clean, safe, and organized working environment, adhering to health and safety procedures at all times, and participate in training and development opportunities to enhance skills and knowledge.
  4. Communication and Coordination: Answer incoming phone calls, emails, and other forms of communication in a timely and professional manner, schedule appointments, and maintain accurate and up-to-date appointment calendars.
  5. Administrative Tasks: Prepare and process customer paperwork and invoices, and provide exceptional customer service and assistance with any customer queries or concerns.
About You
  • Prior experience in an automotive parts department or related field.
  • Basic knowledge of vehicle components and parts.
  • Strong organisational skills and attention to detail.
  • Ability to use an electronic parts system, digital diary, and inventory management software.
  • Strong communication skills, both written and verbal.
  • Ability to work well in a team environment.
  • Valid driver's license.

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