Customer Service Representative

1 month ago


Midlothian, United Kingdom Nutmeg Saving and Investment Limited Full time

Nutmeg, a leading Digital Wealth Manager, is seeking a Customer Services Specialist to join its team. As a key member of the customer support team, you will be the first point of contact for customers, providing exceptional service and knowledge on Nutmeg's products and services.

Key Responsibilities:

  • Provide outstanding customer service via phone, email, and secure messages.
  • Communicate complex financial information in a clear and concise manner.
  • Use soft skills to adapt to each customer's needs and create a memorable experience.
  • Handle challenging conversations, including potential complaints.

Requirements:

  • Previous experience in customer-facing roles.
  • Passion for financial services, regardless of prior experience.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and multitask.

About Nutmeg:

Nutmeg is a J.P. Morgan company, operating with the agility of a start-up within a leading financial institution. We're on a mission to ethically disrupt the UK financial services market, empowering customers to maximize their money through our innovative mobile banking app and dedicated customer support.



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