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Customer Service Representative
2 months ago
Nutmeg, a leading Digital Wealth Manager, is seeking a Customer Services Specialist to join its team. As a key member of the customer support team, you will be the first point of contact for customers, providing exceptional service and knowledge on Nutmeg's products and services.
Key Responsibilities:
- Provide outstanding customer service via phone, email, and secure messages.
- Communicate complex financial information in a clear and concise manner.
- Use soft skills to adapt to each customer's needs and create a memorable experience.
- Handle challenging conversations, including potential complaints.
Requirements:
- Previous experience in customer-facing roles.
- Passion for financial services, regardless of prior experience.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and multitask.
About Nutmeg:
Nutmeg is a J.P. Morgan company, operating with the agility of a start-up within a leading financial institution. We're on a mission to ethically disrupt the UK financial services market, empowering customers to maximize their money through our innovative mobile banking app and dedicated customer support.
