Customer Service Representative
4 weeks ago
Customer Service Representative
At Randstad Delivery (GBS), we are seeking a highly skilled Customer Service Representative to join our team in Edinburgh. As a key player in the UK banking industry, we offer a collaborative and growth-focused environment where you can build strong customer relationships and deliver high-quality service.
Key Responsibilities:
- Provide accurate, friendly, and professional service during customer interactions, handling enquiries and cashiering duties effectively.
- Establish strong customer relationships to enhance loyalty and satisfaction.
- Identify sales opportunities and refer leads to colleagues to ensure lead generation targets are achieved.
- Investigate and resolve straightforward customer enquiries or complaints within agreed service standards.
- Recognise when a customer's request requires specialist advice and refer them to the appropriate team or colleague.
What We're Looking For:
- Strong communication skills with the ability to interact effectively with customers.
- Ability to handle routine processes with accuracy and efficiency.
- A proactive attitude towards identifying opportunities and solving customer queries.
Benefits:
- Competitive salary and performance-based incentives.
- Training and career development opportunities within a renowned banking group.
- A supportive, inclusive workplace culture.
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