Customer Service Representative

2 weeks ago


Midlothian, United Kingdom Randstad Delivery (GBS) Full time

Customer Service Representative

At Randstad Delivery (GBS), we are seeking a highly skilled Customer Service Representative to join our team in Edinburgh. As a key player in the UK banking industry, we offer a collaborative and growth-focused environment where you can build strong customer relationships and deliver high-quality service.

Key Responsibilities:

  • Provide accurate, friendly, and professional service during customer interactions, handling enquiries and cashiering duties effectively.
  • Establish strong customer relationships to enhance loyalty and satisfaction.
  • Identify sales opportunities and refer leads to colleagues to ensure lead generation targets are achieved.
  • Investigate and resolve straightforward customer enquiries or complaints within agreed service standards.
  • Recognise when a customer's request requires specialist advice and refer them to the appropriate team or colleague.

What We're Looking For:

  • Strong communication skills with the ability to interact effectively with customers.
  • Ability to handle routine processes with accuracy and efficiency.
  • A proactive attitude towards identifying opportunities and solving customer queries.

Benefits:

  • Competitive salary and performance-based incentives.
  • Training and career development opportunities within a renowned banking group.
  • A supportive, inclusive workplace culture.


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