Customer Experience Representative
3 weeks ago
Transforming Guest Experiences at Marriott International
We are seeking a skilled Customer Experience Representative to join our team at the Delta Hotel by Marriott Edinburgh. As a key member of our Front Office team, you will have the opportunity to deliver exceptional service and create unforgettable experiences for our guests.
About the Role:
This role is perfect for someone who is passionate about providing top-notch service and has excellent communication skills. You will be responsible for welcoming and acknowledging guests, anticipating and addressing their service needs, and fostering positive working relationships with your team.
Key Responsibilities:
• Proactively address guest needs and preferences to ensure an exceptional experience
• Maintain high standards of uniform and personal appearance
• Work collaboratively with the team to optimize service and meet guest needs
• Embrace a hands-on approach to work and be willing to move around the property
What We Offer:
• Competitive compensation and benefits package
• Opportunities for learning and development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
About Us:
Marriott International is a global hospitality leader, operating over 500 locations worldwide. We are committed to delivering premium choices, sophisticated style, and meticulous details to ensure brilliant travel experiences for our guests.
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