Service Advisor

1 week ago


Midlothian, United Kingdom Lookers Full time

Overview

Audi Edinburgh

Key Responsibilities

  • Coordinate MOTs, services, and repair work for customers
  • Advise customers on warranty cover and recommend additional parts/accessories
  • Liaise with the Aftersales department to schedule appointments
  • Manage high-volume customer interactions and online booking queries
  • Communicate turnaround times and ensure effective customer communication
  • Maintain accurate customer records and update systems

Requirements

As a Service Advisor at Audi Edinburgh, you will have excellent communication skills, a warm personality, and a passion for delivering exceptional customer experiences. Previous experience with Kerridge/ADP and knowledge of dealer systems are advantageous. You will be a great team player with the ability to work independently and use your initiative.

About the Role

This is an exciting opportunity to join our Aftersales Team at Audi Edinburgh. With ongoing investment in the dealership, we are transforming our site into a state-of-the-art showroom. As a Service Advisor, you will benefit from continuous training opportunities and the chance to progress within Lookers.


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