Service Advisor

4 weeks ago


Midlothian, United Kingdom Lookers Full time

Overview

Audi Edinburgh

Key Responsibilities

  • Manage customer bookings and appointments for MOTs, services, and repairs
  • Provide expert advice on warranty cover and recommend additional parts and accessories
  • Liaise with the Aftersales department to schedule appointments and optimize workload
  • Handle high-volume customer interactions, including phone calls and online queries
  • Communicate effectively with customers regarding turnaround times and updates
  • Maintain accurate customer records and update systems accordingly

Requirements

As a Service Advisor at Audi Edinburgh, you will require excellent communication skills, a warm personality, and a passion for delivering exceptional customer experiences. Previous experience with Kerridge/ADP and knowledge of dealer systems are advantageous. You will be a team player with the ability to work independently and use your initiative.

About Us

Lookers Audi Edinburgh is a leading dealership with a commitment to excellence. We are investing in our site to create a state-of-the-art showroom, and we are seeking a dedicated Service Advisor to join our Aftersales Team.


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