Deputy Store Manager
2 days ago
Moss is a renowned menswear brand with a rich history of over 170 years. Our vision is to be admired for our craft, experience, and sustainability. We strive to be desired by our customers and loved by our people.
Our brand is not just about men's formal wear; we're about styling individuals for moments that matter. Whether it's a one-off outfit, a daily wardrobe, or a custom piece, we're committed to providing exceptional service and quality products.
Job DescriptionWe're seeking an inspirational Deputy Manager to join our team. As a key member of our store leadership, you'll play a vital role in assisting the Store Manager in leading all aspects of store performance. Your primary responsibility will be to guide, motivate, and ensure all colleagues are equipped and committed to delivering exceptional customer experiences.
You'll be an ambassador for the Moss brand, an expert in product, systems, and processes. Your strong background in retail management will enable you to drive business growth, improve customer satisfaction, and foster a high-performance culture.
Key Responsibilities- Lead by example, showcasing an outstanding in-store customer experience by putting the customer at the forefront of all interactions.
- Support the Store Manager in driving high productivity by creating an environment where the team strives to achieve and exceed sales targets.
- Develop and lead the team, conducting regular coaching and feedback sessions to cultivate a high-performance culture.
- Utilize sales and customer data to inform and guide interactions, ensuring every decision enhances collective success and customer satisfaction.
- Maintain and participate in an environment of management review, discussing, analyzing, agreeing, and implementing plans for all commercial and operational initiatives.
- Actively follow People processes and support the colleague lifecycle from recruitment, onboarding, employee relations, and absence management in collaboration with the People Team.
- Oversee key seasonal cycles to align processes with market demands, ensuring operational responsiveness and continuity.
- Ensure the management of deliveries and stock handling in a timely manner, adhering to all stock control procedures to minimize stock loss and out-of-stocks.
- Deliver and maintain the highest possible level of Visual Merchandising standards, both sartorial and commercial, recognizing this as integral to the customer experience.
- Experienced in retail operations and customer service, knowledgeable in global fashion trends and inclusive tailoring.
- Knowledge in data analytics, leveraging sales and performance insights to drive store success, improve customer experiences, and support continuous excellence.
- Experienced in creating diverse and brand-aligned visual displays.
- Understanding of retail business growth strategies.
- Reflects the aesthetic of Moss through personal style and presentation.
- Committed to continuous self-improvement, efficient time management, multi-tasking, and resilience in adapting to challenges.
- Possesses emotional intelligence that fosters inspiration and guidance, alongside strong communication and relationship-building skills.
- Consistently embodies Moss's core values and behavioral competencies in daily responsibilities and interactions.
- Employee Discount: 70% discount across all our stores.
- Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
- Refer a Friend: We recognize and reward successful referrals for Managers with a £500 bonus.
- Season Ticket Loan: Financial support for commuting.
- Cycle to Work Scheme: Encouraging eco-friendly travel.
- Discounted Gym Membership with PureGym: Promoting physical health and fitness.
- Life Insurance: Providing peace of mind for colleagues.
- Ongoing Development: Tailored to suit your career ambitions from day one.
- Access to Moss Learning: An online learning platform for skill enhancement.
- Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
- New Baby Gift: Celebrating important personal milestones of colleagues.
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