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Deputy Store Manager
2 months ago
Moss is a renowned menswear brand with a rich history of over 170 years. Our mission is to provide high-quality, tailored clothing for men, while also promoting sustainability and customer satisfaction.
We are committed to delivering exceptional customer experiences, and our team is dedicated to making every interaction with Moss a memorable one.
Purpose of the Role:This is an exciting opportunity to join our team as a Deputy Store Manager, where you will play a key role in assisting the Store Manager in leading all aspects of store performance. As a leader, you will be responsible for guiding and motivating the team to deliver exceptional customer experiences, while also driving sales and operational efficiency.
Key Responsibilities:- Customer Experience: You will be responsible for creating an outstanding in-store customer experience by putting the customer at the forefront of all you do. This includes actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and passionate way.
- Team Leadership: You will support the Store Manager in driving high productivity by creating and role-modelling an environment where the team strives to achieve and exceed one transaction per hour.
- Team Development: You will lead and develop the team, conducting regular coaching and feedback sessions, focusing on personal development and KPI achievement, to cultivate a high-performance culture.
- Data-Driven Decision Making: You will utilise sales and customer data to inform and guide your interactions, ensuring every decision enhances our collective success and customer satisfaction.
- Operational Excellence: You will continually maintain and participate in an environment of management review, discussing, analysing, agreeing, and implementing plans for all commercial & operational initiatives.
- People Processes: You will actively follow the People processes and support the colleague lifecycle from recruitment, onboarding, employee relations, and absence management in collaboration with the People Team.
- Recruitment and Talent Management: You will be proactive with recruitment of Sales Associates and collaborate with the People Team for recruitment of Key Holders and Team Leaders.
- Seasonal Cycles: You will oversee key seasonal cycles to align process with market demands, ensuring operational responsiveness and continuity.
- Visual Merchandising: You will ensure the management of deliveries and stock handling in a timely manner, adhering to all stock control procedures to minimise stock loss and out of stocks.
- Store Standards: You will deliver and maintain the highest possible level of Visual Merchandising standards, both sartorial & commercial, you recognise this as integral to the Customer experience.
To be successful in this role, you will need to possess the following skills and experience:
- Technical Skills: Experienced in retail operations and customer service, knowledgeable in global fashion trends and inclusive tailoring.
- Data Analytics: Knowledge in data analytics, leveraging sales and performance insights to drive store success, improve customer experiences, and support continuous excellence.
- Visual Display: Experienced in creating diverse and brand-aligned visual displays.
- Retail Business Growth: Understanding of retail business growth strategies.
We are looking for a candidate who reflects the aesthetic of Moss through personal style and presentation. You will be committed to continuous self-improvement, efficient time management, multi-tasking, and resilience in adapting to challenges. You will possess emotional intelligence that fosters inspiration and guidance, alongside strong communication and relationship-building skills.
Rewards & Benefits:We offer a range of rewards and benefits to our employees, including:
- Employee Discount: 70% discount across all our stores.
- Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
- Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus.
- Season Ticket Loan: Financial support for commuting.
- Cycle to Work Scheme: Encouraging eco-friendly travel.
- Discounted Gym Membership: Promoting physical health and fitness.
- Life Insurance: Providing peace of mind for colleagues.
- Ongoing Development: Tailored to suit your career ambitions from day one.
- Access to Moss Learning: An online learning platform for skill enhancement.
- Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
- New Baby Gift: Celebrating important personal milestones of colleagues.
