Assistant Store Manager
1 week ago
About Us:
Moss is a leading menswear brand with a rich history of over 170 years. We're not just a fashion brand, we're a lifestyle choice for individuals who value quality, sustainability, and style.
Our vision is to be admired for our craft, experience, and sustainability. We strive to be desired by our customers and loved by our people.
We're more than just a menswear brand; we're 'Styling individuals for moments that matter.' We offer a range of services, from bespoke tailoring to everyday wear, to help our customers look and feel their best.
Our Values:
We're guided by a set of core values that shape our business and culture. These values include:
- Trust: We trust our colleagues to think creatively and make decisions that benefit the business.
- Creativity: We encourage innovation and out-of-the-box thinking to stay ahead of the competition.
- Collaboration: We work together as a team to achieve our goals and support each other in our roles.
- Agility: We're adaptable and responsive to change, ensuring we stay relevant in a fast-paced industry.
Purpose of the Role:
We're seeking an inspirational Deputy Store Manager to join our team. As a key member of our store leadership, you'll play a crucial role in driving store performance and delivering an exceptional customer experience.
Key Responsibilities:
- Customer Experience: You'll be responsible for creating an outstanding in-store experience by putting the customer at the forefront of all you do. This includes greeting, listening, and offering individualized advice to customers.
- Productivity: You'll support the Store Manager in driving high productivity by creating an environment where the team strives to achieve and exceed sales targets.
- Team Development: You'll lead and develop the team, conducting regular coaching and feedback sessions to cultivate a high-performance culture.
- Data-Driven Decision Making: You'll utilize sales and customer data to inform your decisions, ensuring every interaction enhances our collective success and customer satisfaction.
- Operational Excellence: You'll maintain and participate in an environment of management review, discussing, analyzing, agreeing, and implementing plans for all commercial and operational initiatives.
- People Processes: You'll actively follow our people processes and support the colleague lifecycle from recruitment, onboarding, employee relations, and absence management in collaboration with the People Team.
- Recruitment: You'll be proactive in recruiting Sales Associates and collaborate with the People Team for recruitment of Key Holders and Team Leaders.
- Seasonal Cycles: You'll oversee key seasonal cycles to align processes with market demands, ensuring operational responsiveness and continuity.
- Visual Merchandising: You'll deliver and maintain the highest possible level of visual merchandising standards, both sartorial and commercial, recognizing this as integral to the customer experience.
What You'll Need to Succeed:
To excel in this role, you'll need:
- Technical Skills: Experience in retail operations and customer service, knowledge of global fashion trends, and inclusive tailoring.
- Data Analytics: Knowledge of data analytics, leveraging sales and performance insights to drive store success, improve customer experiences, and support continuous excellence.
- Visual Display: Experience in creating diverse and brand-aligned visual displays.
- Retail Business Growth: Understanding of retail business growth strategies.
About You:
- Personal Style: You'll reflect the aesthetic of Moss through your personal style and presentation.
- Continuous Improvement: You'll be committed to continuous self-improvement, efficient time management, multi-tasking, and resilience in adapting to challenges.
- Emotional Intelligence: You'll possess emotional intelligence that fosters inspiration and guidance, alongside strong communication and relationship-building skills.
- Moss's Core Values: You'll consistently embody Moss's core values and behavioral competencies in daily responsibilities and interactions.
Rewards & Benefits:
- Employee Discount: 70% discount across all our stores.
- Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
- Refer a Friend: We recognize and reward successful referrals for Managers with a £500 bonus.
- Season Ticket Loan: Financial support for commuting.
- Cycle to Work Scheme: Encouraging eco-friendly travel.
- Discounted Gym Membership: Promoting physical health and fitness.
- Life Insurance: Providing peace of mind for colleagues.
- Ongoing Development: Tailored to suit your career ambitions from day one.
- Access to Moss Learning: An online learning platform for skill enhancement.
- Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
- New Baby Gift: Celebrating important personal milestones of colleagues.
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