Store Operations Manager
2 months ago
About the Role
As an Assistant General Manager, you will play a critical leadership role in driving profitable sales growth through all aspects of the store, including customer and product operations, merchandising, and talent development. You will work closely with the General Manager to create, execute, and maintain the store business plan, and be responsible for supporting the execution of the store strategy to achieve performance goals.
Key Responsibilities
- Build and lead a high-performing team to deliver a best-in-class customer experience.
- Support the execution of performance goals and developmental plans for store team members.
- Develop and implement strategies and processes to drive sales growth and improve operational efficiency.
- Recruit, hire, onboard, develop, and lead a team of managers and employees.
- Be accountable for team performance through teaching, coaching, and providing feedback to build capabilities.
- Own assigned areas of responsibility and implement action plans to maximize efficiencies and productivity.
- Perform Service Leader duties and ensure consistent execution of standard operating procedures.
- Represent the brand and understand the competition and retail landscape.
- Promote community involvement and leverage an omni-channel to deliver a frictionless customer experience.
Requirements
- A current or former retail employee with 2-4 years of retail management experience.
- A high school graduate or equivalent.
- A good communicator with the ability to effectively interact with customers and team members to meet goals.
- Determined to effectively lead and inspire others to learn and grow through coaching and mentoring.
- Driven by metrics to deliver results to meet business goals.
- Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight, and weekend shifts.
- Organized and utilize time management and prioritization skills to effectively manage multiple tasks in an environment with competing demands.
- Knowledgeable of our business and the retail environment and able to evolve store strategies to help meet goals.
- Able to maneuver around the sales floor, stockroom, and office and lift up to 30 pounds.
- Ability to travel as required.
- Ensure all compliance standards are met.
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